Game halts on teleport with partially drawn UI on AMD video cards only, doesn't happen on NVidia

Technical Support
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I have been having frequent game halts - the game isn’t crashed, but I can’t continue the game, only thing that works is the escape key and exit game. I just now “repaired” it for the 3rd time. There is a second failure mode “Game has lost connection” which is the same dialog I get when I leave the game unattended, only this happens when a teleport takes 20 seconds.

For fun I ran on my laptop which has an nvidia card. Its obviously slower but I never got a single crash. On my gaming machine, I get about 5 teleports maximum before the issue emerges. I’ve tried reducing graphic quality, I’ve set the graphics configuration to low and medium setting.

The symptoms start with slow teleports. Instead of 5 seconds, it shows a black screen after the static image when teleporting. It only happens on teleports, not entering instances. I can enter and leave instances 10 times in a row, but I cannot teleport the same number of times. I can sometimes get 6 teleports if I only use the teleport circles, and don’t teleport from inside a dungeon, for instance.

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https://us.forums.blizzard.com/en/d4/t/black-screen-with-ui-after-fast-travel/211921

3

New symptoms: I just did a full uninstall / reinstall onto a 2nd NVMe drive I have on that machine. This time I had a few more teleports I can do, but just now I get crash to desktop, and the game stutters a lot more, perhaps because this is a slightly slower drive, and smaller.

The debug logs show hundreds of this kind of line before a crash. Every time.

E 2025.05.02 01:34:17.631721 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=43f2cdc09941510e
E 2025.05.02 01:34:17.631724 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=0a3295d65bee9689
E 2025.05.02 01:34:17.631726 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=29f05e55dabe81f3
E 2025.05.02 01:34:17.631728 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=7799936ada8f5ce0
E 2025.05.02 01:34:17.631730 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=39cfe1744cf249e0
E 2025.05.02 01:34:17.631732 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=71be427e8bc56162
E 2025.05.02 01:34:17.631734 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=437992725a73dc96
E 2025.05.02 01:34:17.631736 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=789e48ef1be03295
E 2025.05.02 01:34:17.631738 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=4c125c69abb4f57e
E 2025.05.02 01:34:17.631740 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=57fbe2926a01a498
E 2025.05.02 01:34:17.631742 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=7248b7e232352d32
E 2025.05.02 01:34:17.631744 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=0af287f1de7cb26f
E 2025.05.02 01:34:17.631746 68757 [Game.UI] UIControlGroup::OnChangeOfObjectBinding Failed call to function MoveBindings for Control=3792b0d5241dcea3
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