Ive had the game crash multiple times. In a dungeon, open world, in the middle of a cutscene and in the menus. i tried all the troubleshooting stuff in the pinned topics.
I have a very similar crash that happens fairly consistently within 5-30 minutes of starting a session.
I have a very similar issue. The game crashes every 15-30 mins seemingly randomly. But in certain zones it crashes very frequently. Here are my debug logs:
I 2023.03.18 05:56:42.779535 [Game] Client entered world | world: CSD_Frac_Underworld_AncientMausoleum | CWorldID: 524290
E 2023.03.18 05:56:43.185982 [Game] sGetAttachmentCreationParams - Couldn't find locator 0xa790eb07
E 2023.03.18 05:56:43.186015 [Game] sGetAttachmentCreationParams - Couldn't find locator 0xa790eb07
E 2023.03.18 05:56:43.186028 [Game] sGetAttachmentCreationParams - Couldn't find locator 0xa790eb07
E 2023.03.18 05:56:43.186040 [Game] sGetAttachmentCreationParams - Couldn't find locator 0xa790eb07
E 2023.03.18 05:56:43.649156 [Game] sGetAttachmentCreationParams - Couldn't find locator 0xa790eb07
E 2023.03.18 05:56:58.148559 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:56:58.252119 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:56:58.334699 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:56:58.335108 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:56:58.480857 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:01.564258 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:02.769355 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:04.170142 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:04.299020 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:04.434602 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:04.480786 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:04.563558 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:05.513636 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:08.730821 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:14.668597 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:14.885667 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:15.035980 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:15.168963 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:15.169027 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:19.236153 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:22.852031 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:25.918612 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:30.597546 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:30.650636 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:30.718867 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:30.819032 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:31.117833 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:31.897672 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:32.068420 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:32.217489 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:32.384902 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:46.930561 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:57:47.947702 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:09.103924 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:09.686452 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:19.951968 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:20.820252 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:28.954040 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:30.436310 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:30.616508 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:30.616753 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:30.718528 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:30.751653 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:32.301822 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:32.382403 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:32.569562 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:33.036014 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:33.150349 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:35.803552 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:35.899603 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:35.920030 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:35.934291 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:35.954567 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:37.184464 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:38.618260 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:41.253803 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:45.666100 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:45.787578 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:46.165286 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:47.086106 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:47.251754 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:47.433704 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:47.636596 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:47.751573 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:48.686808 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:49.933999 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:50.402922 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:50.719346 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:53.169546 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:53.285227 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:56.985735 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:58:57.101293 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:59:01.566710 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:59:01.702304 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:59:05.337335 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
E 2023.03.18 05:59:05.503906 [Game] The appearance must have an instance input layout on its shaders to be supported by instancing
I 2023.03.18 05:59:07.410514 [Crash] Thread 'JobWorker0' handling fatal error
I 2023.03.18 05:59:07.412964 [Crash] UnhandledExceptionFilter
I 2023.03.18 05:59:07.413183 [Crash] Crashed thread: 'JobWorker0' (0x51cc)
I 2023.03.18 05:59:07.413335 [Sigma] --- OS memory stats -----
I 2023.03.18 05:59:07.413495 [Sigma] Virtual Mem Total: 40734.06 Mb
I 2023.03.18 05:59:07.413649 [Sigma] Virtual Mem Used: 25411.22 Mb
I 2023.03.18 05:59:07.413788 [Sigma] Virtual Mem Used by Process: 13222.59 Mb
I 2023.03.18 05:59:07.413940 [Sigma] Phys Mem Total: 32688.19 Mb
I 2023.03.18 05:59:07.414081 [Sigma] Phys Mem Used: 13349.40 Mb
I 2023.03.18 05:59:07.414225 [Sigma] Phys Mem Used by Process: 6136.38 Mb
I 2023.03.18 05:59:07.414365 [Sigma] --- OS memory stats end-----
I’m also running into this issue. Can’t find one trigger that always causes it, either.
I went into my motherboard bios and turned off xmp and any memory overclocks. Had sessions for like 2 hours and another for hour and half. Since that I have yet to have a crash. Knock on wood.
I have the same problem. After 10-20 minutes, the game just crashes. The log shows UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005). I switched from Windows 10 to a newly installed Windows 11 and reinstalled the game to test it, but no success. RAM test with Memtest86 performed, no errors. System stability test performed, graphics driver downgraded to January, graphics card BIOS update applied, various graphics settings in the game tested. The problem still persists. In my opinion, it is definitely a bug in the game where we can’t do anything until Blizzard fixes it.
The VRAM load on the graphics card is 21.5GB due to this game, which is also rather inexplicable.
UPDATE - PROBLEM SOLVED: I was able to solve the problem by performing a PC BIOS reset and reactivating RAM XMP and resizable BAR. Since my computer was not overclocked, it is not clear to me why a BIOS reset solved the issue. Since then, I can play as long as I want without crashing.
Intel I7 10700KF, RTX 4090, 64GB Corsair RAM, Windows 10 + 11. Z490 Taichi
Disabling XMP did not help for me. Still crashing randomly.
I 2023.03.18 22:05:08.108200 [Crash] Crashed thread: 'JobWorker13' (0x2bd0)
...
UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005) at:
DBG-OPTIONS<NoAddress NoFuncOffset NoImage>
DBG-ADDR<00007FF6A0C7E3C2>("Diablo IV.exe")Also getting C2D after 5-10mins of play. Thought it was my XMP but its at default and still crashing. Fresh Windows11 and still crashing.
...
UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005) at:
DBG-OPTIONS<NoAddress NoFuncOffset NoImage>
DBG-ADDR<00007FF6A0C7E3C2>("Diablo IV.exe")
I am also getting C2D after 5-10mins of play.
I am actaully from a fresh install of Windows11. Also turned off XMP(DDR5) but no luck
Looks like I resolved the issue by disabling my CPU overclock. Your mileage may vary.
1 Like
I turned down boost on my GPU and also switched the audio setting. One of these stopped the crashes for me.
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