Full game regonize trial

Technical Support
1

Hello Blizzard Support,

I was playing the Diablo IV free trial. After my trial expired, I purchased the Diablo IV Standard Edition through Battle.net.

The purchase was completed successfully, but Diablo IV still shows that I am playing the Trial version and says that the trial has expired / that I need to buy the game.

I have already purchased the full Diablo IV Standard Edition, but the game does not recognize my purchase and I cannot access the full version.

Could you please check my Battle.net account and activate/recognize my Diablo IV Standard Edition purchase?

Thank you for your help.

2

Ive had the game for a long time and its doing this to me as well

3

Mines is doing the same thing but only on old character the ones i just created are working fine (i have a paladin doing the lord of hatred main mission), i reincarnated an old character and it tells me something about the trial ending, was reincarnation locked behind the most expensive dlc bundle?

Edit: It seems to be working now…