Game keeps crashing with an unhandled exception
UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005) at:
DBG-OPTIONS
DBG-ADDR<00007FF6E7213EDB>(“Diablo IV.exe”)
DBG-OPTIONS<>
I 2023.06.02 15:20:44.391163 [Crash]
I 2023.06.02 15:20:44.391183 [Crash]
I 2023.06.02 15:20:44.391201 [Crash] ------------
I 2023.06.02 15:20:44.391219 [Crash] Stack Crawl:
I 2023.06.02 15:20:44.391237 [Crash] ------------
I 2023.06.02 15:20:44.396681 [Crash] DBG-ADDR<00007FF6E7213EDB>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396727 [Crash] DBG-ADDR<00007FF6E7257046>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396764 [Crash] DBG-ADDR<00007FF6E7052C99>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396796 [Crash] DBG-ADDR<00007FF6E7056C87>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396822 [Crash] DBG-ADDR<00007FF6E704D223>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396841 [Crash] DBG-ADDR<00007FF6E6FEF3BB>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396860 [Crash] DBG-ADDR<00007FF6E7EC61FE>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396878 [Crash] DBG-ADDR<00007FF6E7EE1AEE>(“Diablo IV.exe”)
I 2023.06.02 15:20:44.396897 [Crash] DBG-ADDR<00007FF96F577614>(“KERNEL32.DLL”)
I 2023.06.02 15:20:44.396915 [Crash] DBG-ADDR<00007FF96FF226F1>(“ntdll.dll”)
I 2023.06.02 15:20:44.397017 [Crash] 10 frames dumped
I 2023.06.02 15:20:44.397042 [Crash]
I 2023.06.02 15:20:44.397654 [Crash]
3 Likes
I’m also having the the same issue. Random crashes to desktop, it has been happening since early access.
The crash can happen in town, upon entering dungeons and just exploring the map, its totally random. When i check the FenrisDebug file it states " ACCESS_VIOLATION (c0000005) ". The crash timing is also random, it can happen after 2 mins to 30 mins or even playing for a bit longer.
this is my latest crash fenrisdebug report.
fenrisdebug pastebin
system:
cpu - amd ryzen 7600x
gpu - amd 6800xt
ram - 32gb ddr5 5600
psu - 850w
2tb nvme SSD
Win 11 pro
1440p
things i have done to try the remidy the issue:
Everything is uptodate Windows, bios, drivers.
No overclocks are enabled.
I have closed all other applications while game is running.
CPU and GPU temps are fine aswell they stay below 60c.
i have capped fps to 60. ( due to memory leak thats a hole other issue)
play on medium settings at 1440p
play in windowed mode.
added exclusions in antivirus, windows defender, firewall.
enabled administrator privileges.
uninstalled highres textures.
diasabled chromaeffects.
removed hardware acceleration from bnet.
scan and repair.
stress tested my components with OCCT. hardware is perfect.
the list goes on.
it could also be an amd compatibility issue which may need looking at as i have seem a lot of people in the forums with issues.
please Blizz some acknowledgement of the issue would be nice, the forums are flooded with peoples clients crashing and the constant Fenris Errors. the radio silence from you guys is no t reassuring in the least. thanks
Same issue here. Any update?
The only update is that the game continues to crash constantly. I can’t progress since the game crashes and I have to keep doing the same friggin dungeons or quest portion over again
Yep I am still crashing. It’s ruining the game experience for me, still haven’t had a chance to finish the main story. Constant random crashes to desktop.
Same issue… game is unplayable as of this week… Was working fine until few days ago. Now every 2-30 minutes, get a Fenris error.
Still no answer from Blizzard. GAME IS UNPLAYABLE! Just leaving the game idling to take a drink and I return to a crashed game. I wasn’t even gone for 5 minutes. I even switched to a different graphics card from a friend and the game still crashes. Definitely a software issue at this point.
Having the same Exact issues:
UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005) at:
DBG-OPTIONS
DBG-ADDR<00007FF7C97986C3>(“Diablo IV.exe”)
DBG-OPTIONS<>
I 2024.05.20 20:55:31.459646 206819 [Crash]
I 2024.05.20 20:55:31.459759 206819 [Crash]
I 2024.05.20 20:55:31.459885 206819 [Crash] ------------
I 2024.05.20 20:55:31.460009 206819 [Crash] Stack Crawl:
I 2024.05.20 20:55:31.460131 206819 [Crash] ------------
I 2024.05.20 20:55:31.463956 206819 [Crash] DBG-ADDR<00007FF7C97986C3>(“Diablo IV.exe”)
I 2024.05.20 20:55:31.464098 206819 [Crash] DBG-ADDR(“”)
I 2024.05.20 20:55:31.464223 206819 [Crash] DBG-ADDR<3F7DC6853DD87E22>(“”)
I 2024.05.20 20:55:31.464447 206819 [Crash] 3 frames dumped
You all playing Heartseeker rogues by any chance? It seems like it happens when I am attacking fast.