'Eyes of the Enemy' questline bugged / Wardrobe also bugged

Eyes of the enemy questline is completely absent from my Sorceress. I know how to trigger it and had no problem on other characters. I played this character with a family member, and we did everything together and he was able to trigger the quest, and it was absent for me.

Also, my wardrobe is broken. I cannot save to any slots. I used slot one with an appearance and it will not overwrite it nor can I save a look to any other slots.

I played this character on Xbox Series X; however, the problems have both persisted when I switch to PC.

I am also having trouble saving wardrobe slots on my new seasonal druid character. even bought another slot to see if that was the problem but my wardrobe loadout won’t save on the second slot either. I can change how my character looks, but can’t save presets.