I purchased the standard edition of VoH which comes with Alkor but when I go to my wardrobe, it tells me I do not have it & need to purchase what I already purchased in order to get it. I am completely baffled. Anyone else having this issue?
Update: upgraded to deluxe edition, got everything it came with… still no Alkor pet. Also found out I am not the only one with this issue.
Many other players who purchased standard or higher tiers are having far worse issues such as Spirit Born being locked or campaign being locked.
I am sure Blizzard will get these issues fixed. Just have to play the waiting game.
Another update:
From what I discovered through Battlenet support, any lost items can no longer be recovered since the game has already launched. With is 100% horse sh*t. I will never purchase anything from Blizzard again. & that is never something I say lightly.
Idgaf how small of an issue it is, it’s the principal that matters.
Experiencing the same issue. strangely enough, it showed i had alkor unlocked when i initially purchased the expansion yesterday but as of this morning, i only have natalya, hralti and the other dog. when i search for the preorder pack in the xbox store, it says i dont even own it and is unavailable. hopefully they get this sorted soon. dont want my snow leopard to be lost forever
Same issue here. I legit want a refund for the missing snow leopard. Seeing as they dont care to fix problems. I dont want to give my money when they cant delever what they were selling.
I completely agree with you both. I do not want it lost forever & I do not want to be charged for something I do not have. I honestly wanted the snow leopard pet as much as I wanted VoH. Because cats!!! Lol
I hope Diablo 4 will eventually have random drops for pets, cosmetics, etc like they did in Diablo 3.
Yeah it seems pretty clear the ticket system is just meant to contain outrage. They have no intention of giving us the product they paid for.
Let’s talk I about the next steps. The only thing that will fix this is public outrage.
The punjab support team wants to make these hamfisted decisions? Fine. Let’s see how their PR team like multiple YouTubers with multi million view ‘blizzard scams fans again D4 BAD’.
Also wonder how Phil Spencer at Xbox will think about their subordinate company spitting in Xbox players faces.
This was my first time pre-ordering ANYTHING. Yeah I’m scorned. There’s a guy with the same problem here since August!
You want to spit in my face? Let’s cause some bedlam. Any sh*t posters see this circle it around your groups. Let’s get Moist Crit, Asmondgold, and clickbait journalists on this.
Dealing with same issue here. Support tickets are a joke and to add salt to the wound, Alkor shows up in every loading screen but is not in game and locked in wardrobe.