Diablo/B.net is not registering my purchase from my PSN account

Hi, I brought the ultimate edition of vessel of hatred but I do not have access to the preorder items and even tho I can play vessel of hatred and use the spirit born class, I can’t make any store purchases for cosmetic items for the spirit born class. Please help me sort out this problem as I want the items I have paid for please, and I want to be able to get a nice cosmetic set for my spiritborn. Thank you for your time and consideration.

Did you get an answer to this? I have something very similar. Purchased Ultimate and can play as Spiritborn but items such as Natalya (the pet) is still locked. I’m playing on PS5.