I bought a new Razer 18 laptop with an RTX 5090 laptop GPU. Diablo III runs fine but Diablo IV won’t start. It crashes after putting up a gray screen. When I look at the FenrisDebug.txt file it seems to be crashing in Renderthread. I have tried everything, uninstall/reinstall, repair, rename NGX Folder to NGX.bak, reinstalling drivers, rebooting many times, diabling chroma effects in localprefs. Nothing works. Here is an excerpt from the FenrisDebug. HELP!
I figured it out. I had to disable the NVidia Overlay in the Nvidia app and the Discord Overlay in Discord. I sort of will miss the Nvidia overlay it worked on my older Razer Blade 18 fine. But this new 5090 Blade 18 has issues with it. Other games as well. Some games just get stuck on startup if you have discord or nvidia overlays enabled.
I 2025.06.14 19:32:31.234369 4 [Game] ptCutscene->m_eCutsceneState: PLAYBACK
E 2025.06.14 19:32:31.239203 4 [Game] [12-32-31][streamline][error][tid:31736][9s:994ms:231us]exception.cpp:75[writeMiniDump] Exception detected - thread 31736 - creating mini-dump ‘C:\ProgramData/NVIDIA/Streamline/Diablo IV/1749929551238403/sl-sha-cb7ec40d.dmp’
I 2025.06.14 19:32:31.240986 4 [Game] [wWisePlatform] Polling audio devices complete. Found: 12 Default: ‘Speakers (SB Katana V2)’
E 2025.06.14 19:32:31.413962 4 [Game] pm_dxgi::Instance::Present: Present Failed - Error : Invalid, SystemCode : 0x80004004 (E_ABORT)
E 2025.06.14 19:32:31.414015 4 [Game] [Prism] Present Failed - Error : Invalid, SystemCode : 0x80004004 (E_ABORT)
I 2025.06.14 19:32:31.414802 4 [Crash] GetLastError() = 2
The system cannot find the file specified.
E 2025.06.14 19:32:31.415518 4 [Crash] Thread ‘RenderThread’ handling fatal error
E 2025.06.14 19:32:31.421410 4 [Crash] UnhandledExceptionFilter
E 2025.06.14 19:32:31.422442 4 [Crash] Crashed thread: ‘RenderThread’ (0x7bf8)
I 2025.06.14 19:32:31.422601 4 [Sigma] — OS memory stats -----