3080ti - Diablo 4 - game crashing - DeviceLost, SystemCode : 0x887A0007 (DXGI_ERROR_DEVICE_RESET)

Technical Support
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logs wo extensive debug drive.google. com/file/d/1rlM7CZ7ywLoNFeDyYRTz0EPxMBgMDOWC/view?usp=sharing

psu: ATX 1000W Corsair HX1000 (135mm, Platinum)

Friday game crashed on max texture quality settings
changed to mid and had no crashes on Saturday
today it’s crashing on mid texture settings

FlushInternal: Signal Failed - Error : DeviceLost, SystemCode : 0x887A0007 (DXGI_ERROR_DEVICE_RESET)

there is a fenris bug report dump but i don’t see attach here in the post

lat4est drivers and updates / windows 11

cpu: Intel Core i7 11700KF 8x3.6 GHz BOX (LGA1200-G11, 16MB, 125W)
gpu: GIGABYTE GeForce RTX3080TI Gaming OC, 12GB, DDR6X, PCI-E, 3xDP, 2xHDMI
mb: Gigabyte Z590 Gaming X, Intel Z590, DP, DDR4, SATA3, 3xM2, RAID, ATX, LGA1200-G11
ram: Ballistix MAX RGB, DDR4, 32 GB, 4400MHz, CL19 (BLM2K16G44C19U4BL)

i can see also logs with:

E 2023.03.19 17:13:14.595343 [Game] pm_dxgi::Instance::Present: Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.03.19 17:13:14.595363 [Game] [Prism] Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.03.19 17:13:14.595368 [Game] [Prism] pmCmdQueue::Present() - DeviceLost, Device removed reason : DXGI_ERROR_DEVICE_REMOVED
E 2023.03.19 17:13:14.595372 [Game] [Prism] Device removal detected.
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See if this helps!

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for me it helps to change texture quality to medium, all other maxed, uhd, dlss off

  • 50% gpu
  • no crashes
  • no stutter

/////

correct that, crash on medium

E 2023.03.20 01:50:08.009762 [Game] pm_dxgi::Instance::Present: Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.03.20 01:50:08.009774 [Game] [Prism] Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.03.20 01:50:08.009776 [Game] [Prism] pmCmdQueue::Present() - DeviceLost, Device removed reason : DXGI_ERROR_DEVICE_REMOVED
E 2023.03.20 01:50:08.009778 [Game] [Prism] Device removal detected.

and in EVENT LOGGER

Application Popup 56
ACPI 2

///////////////////

still happening in open beta - but with textures on max after 3+ hours

EVENT LOGGER

Application Popup 56
ACPI 2

fernis log is all 0000

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yeah i have a 3080 ti and ive had some weird crashes. black screens. now ive looked into this and others have been even more unfortunate than me. I have a founders edition card. looks like mostly people with gigabyte cards but for me it was doing super weird things and running super hot. i dunno if this is normal but my utilization was throttling back and forth between 20 and 80% like a roller coaster over and over the whole way through. temps were up to 84°C. i was kinda scared. so i stopped playing
Please fix this Blizzard T_T

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