Diablo 4 community managers and twitter

I don’t want you to say anything at all. You are a free human being and I appreciate the discussion we have had.

Your are entitled to your opinion even if it is wrong. Twitter has advantages and I have explained them.

This defeatist thinking doesn’t help. I will continue to do what I can by posting my feed back and interacting with the diablo 4 forums in hopes that things will change and get better.

I am a dreamer but I am not the only one!

If I was the community manager I’d probably steer clear of this cesspool too

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blizzard forums have been a cess pit for years and they know better to engage here lol.

Ok, if its a corporate policy lets fight to get it changed for the betterment for all diablo 4 players!

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If it’s not value added, corporate doesn’t care. The only thing that activision cares about is profit and quantity over quality. It’s been that was since they nearly crashed the video game market back in the 80 with Atari. They have never changed. Here we are 40 years later and the CEO says as much.

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I have been TRYING for the entirety of my time as an MVP. It has only gotten worse on the day to day communications. Why do you think I spend time on the forums sharing what info I know with people? Linking to answers, support articles, answering basic game questions… I don’t do it for Blizzard. I do it because I think players deserve to have what answers there are, and help, without getting trolled/trash talked.

I can say the larger communications (roadmaps, frequent game development updates,e tc) have gotten better. That has nothing to do with me of course, but I was one tiny voice who cheered for it.

I admit, fighting corporate feels like a very pointless battle :frowning: I stubbornly still try, but it is frustrating.

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Yeah and you would probably be a terrible community manager too. Good work!

So far I am hearing the job of community manager is as follows

Step 1 ignore all feedback that you don’t like even if it is well written because people make toxic comments on other posts that aren’t related.

Step 2 Make a twitter account your own so you can deflect any negative comments because they are directed at you personally.

Step 3 Have the entire community defend you because some people said mean things on the internet.

Step 4 go back to twitter to post about what you like at Costco.

Man can I be a community manager? Sounds like a great job all I do is post patch notes and ignore everyone.

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Yep, some CM post could calm down the forum I guess. You can ask him on his tweeter.

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Thank you Misscheetah. I feel you. The social vampires on this forum are relentless. They try and get under your skin no matter how reasonable you make your posts because all they want is to feed off getting you tilted.

That’s not really what reasonable people are suggesting at all… What they’re saying is

You know what I need a nap, fergit it.

No…

  1. Collect all the feedback into a report. Weekly is standard, but they have topic focused feedback they need sometimes too - and much more rapidly. Esp around game releases, patch release, PTRs, etc. That feedback is collected from a variety of sources. Not just the forums, but discord, reddit, twitter, streams, etc.
  2. Twitter has nothing to do with their job.
  3. Treating people like trash online or off is not ok. I think more folks are just outright saying it is wrong to do. Period. It is not about defending one person, or even justifying corporate policy. The abuse online that people get is NOT ok.
  4. Again, Twitter has nothing to do with their actual JOB.

I thought you understood all this? I get that you are angry and frustrated and maybe your post was sarcasm or humor I missed.

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Yeah, dealing with hyperventilating man-children who live in mommies basement has never been one of my strengths.

Yes, i am joking with the guy that posted.
If I was the community manager I’d probably steer clear of this cesspool too

You’ve been complaining this entire thread that the community manager doesn’t communicate with the forums and now you’re saying you’d do it, too?

Lmao

you definitely highlighted those words out of place. His words not mine.
I was responding to what [Exiled] said “If I was the community manager I’d probably steer clear of this cesspool too”

THANK YOU. It’s like it’s verboten to point out that the people who work at Blizzard are simply not good at their jobs. I have no idea why. The results speak for themselves

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You didn’t quote what he said. It very much looks like you’re saying that’s what you’d do.

Well, maybe after reading more about how the mgt is structured, and some different discussion points, he changed his mind?

Maybe sarcasm again?

I have days I get really angry about it overall. Why is it that I can do this and engage with players and Blizzard (the company) can’t? I don’t get anything out of it besides the satisfaction of problem solving, helping folks, etc. There is no compensation.

I always wonder if active engagement and more active moderation on their part would help change the atmosphere on the forum. Of course, they probably have hundreds of game forums, engagement models, etc they make decisions on. Would it help or just make things worse for the CMs without helping players in a meaningful way?

I know how little people like seeing my green text and the sorts of things thrown at me. There are days you wonder if there is a point.

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He uses his personal account for work to run around accountability.

Sorry, I confused you. hope that is all cleared up now.

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