UPDATE: I ended up reinstalling the game, and that fixed the issue, at least for now.
Original post:
After today’s patch (1.4.2.54753), I can only get to the character select screen, then an error dialog comes up saying that “Diablo IV was unable to retrieve necessary data. Please check your network connection” and the game stops.
First time having this problem, having played since the start and even the various Betas.
So far I tried the Scan and Repair option in the Battlenet client, and restarting the computer and the router (I have no other problems with my internet connectivity, I can even connect and play Diablo 3).
Searching on the forums I found two “solutions”. One is to uninstall and reinstall Diablo 4 and even the Battlenet client. The other is to enable the 4K assets. Both of them seem terrible.
Am I the only one with this problem since the patch? Anybody knows a better solution? Thanks in advance.
The easy potential fix is a full uninstall of the Battle net app. This won’t affect your D4 installation.
There’s recently been 2 bnet app updates over the past 2 or 3 days so maybe the app or the data for the app is corrupted.
Completely stop the battle net apps in Task Manager + the Agent.exe file
let me know if this works for you
Thanks for your answer. I tried your suggestion but sadly it didn’t solve the problem.
Have you verified there isn’t a Windows update pending?
I did the June Windows Update yesterday. Graphics drivers are also up to date.
Started getting this tonight. Re-installed battle.net, didn’t work. Everything is up to date. Turned off AVG anti virus. Still didn’t work.
This is the way that I fixed this problem.
-Go to Diablo 4 installed path.
-Sort folders by modified date.
-Find all files(including sub folder) that has modified date as today(or the date that problem started).
-Remove those files.
-Go to battle net launcher, and click the cogwheel next to the Play button and select Scan and Repair.
It may download big files, but it’s better than reinstalling whole game.
In my case, downloaded 9 GB files.
After doing this, this error fixed.
2 Likes
delete dsstorge.dll at the installed folder or add the command like ‘-disableds’
4 Likes
I tried the remove dstorage.dll and dstoragecore.dll from the Program(x86), then doing the Scan and Repair as WindWalker suggested, but that didn’t work for me.
Then I noticed my hard drive was close to max and the progress bar was red. I uninstalled a few things to make space, and that worked (for me).
Thank you mate!!! It worked for now
Just started doing this with me yesterday, and today, every time I launch it. Going for the dstorage, then scan and repair. Fingers crossed.
So had this issue recently after no problems with the game it suddenly kept giving me a data error prompt that made it unplayable. After much searching and perusing of threads and trying all sorts of things what worked for me was:
Completely uninstalling both battle.net and D4 then jumping into an elevated command prompt window (just run as admin after searching in windows for command prompt) then typing "sfc /scannow " to check and repair your windows installation. Restart your PC then reinstall both battle.net and D4 and you’re good to go!
1 Like