[Data Retrieval Error] Diablo IV was unable to retrieve necessary data

After the most recent updates I’m getting data retrieval error every launch after character selection screen.

Log files are filled with similar:

E 2024.10.30 16:16:06.927237 4789	[Sigma] [casc] [:0]: Failed to allocate space for key mapping. Error (14): CascFull
E 2024.10.30 16:16:06.927252 4789	[Sigma] [tact] [:0]: Failed to reserve space in dynamic container using key 612804e4a524afd90a00000000000000. Error (14): CascFull
E 2024.10.30 16:16:06.927264 4789	[Sigma] [tact] [:0]: Failed to prepare file streamer. Error (1): unknown failure
E 2024.10.30 16:16:06.927268 4789	[Sigma] [tact] [:0]: Streamer failed for 'eb969a69f6e589c932e6e4bea7a06e97|612804e4a524afd90a00000000000000'. Error (1): unknown failure
E 2024.10.30 16:16:06.927292 4789	[Sigma] [tact] [:0]: Failed to download missing data for target 'eb969a69f6e589c932e6e4bea7a06e97|612804e4a524afd90a00000000000000'. Error(1) : unknown failure
E 2024.10.30 16:16:06.929231 4789	[Sigma] [casc] [:0]: Failed to allocate space for key mapping. Error (14): CascFull
E 2024.10.30 16:16:06.929248 4789	[Sigma] [tact] [:0]: Failed to reserve space in dynamic container using key 93719e6b36905f4d8b00000000000000. Error (14): CascFull
E 2024.10.30 16:16:06.929255 4789	[Sigma] [tact] [:0]: Failed to prepare file streamer. Error (1): unknown failure
E 2024.10.30 16:16:06.929260 4789	[Sigma] [tact] [:0]: Streamer failed for 'c8dad38fd90ddc0590b8fe9a1088623a|93719e6b36905f4d8b00000000000000'. Error (1): unknown failure
E 2024.10.30 16:16:06.929294 4789	[Sigma] [tact] [:0]: Failed to download missing data for target 'c8dad38fd90ddc0590b8fe9a1088623a|93719e6b36905f4d8b00000000000000'. Error(1) : unknown failure
E 2024.10.30 16:16:06.930487 4789	[Sigma] [casc] [:0]: Failed to allocate space for key mapping. Error (14): CascFull
E 2024.10.30 16:16:06.930502 4789	[Sigma] [tact] [:0]: Failed to reserve space in dynamic container using key 6b7e94d59515e144f800000000000000. Error (14): CascFull
E 2024.10.30 16:16:06.930509 4789	[Sigma] [tact] [:0]: Failed to prepare file streamer. Error (1): unknown failure
E 2024.10.30 16:16:06.930515 4789	[Sigma] [tact] [:0]: Streamer failed for '8ea0aa5521d3a011e86ea6acca034db1|6b7e94d59515e144f800000000000000'. Error (1): unknown failure
E 2024.10.30 16:16:06.930585 4789	[Sigma] [tact] [:0]: Failed to download missing data for target '8ea0aa5521d3a011e86ea6acca034db1|6b7e94d59515e144f800000000000000'. Error(1) : unknown failure
E 2024.10.30 16:16:06.930928 4789	[Sigma] [casc] [:0]: Failed to allocate space for key mapping. Error (14): CascFull
E 2024.10.30 16:16:06.930939 4789	[Sigma] [tact] [:0]: Failed to reserve space in dynamic container using key 621b35ec64f939341000000000000000. Error (14): CascFull
E 2024.10.30 16:16:06.930944 4789	[Sigma] [tact] [:0]: Failed to prepare file streamer. Error (1): unknown failure
E 2024.10.30 16:16:06.930948 4789	[Sigma] [tact] [:0]: Streamer failed for '7b3cb7a498516c13f8025876b7a66b02|621b35ec64f939341000000000000000'. Error (1): unknown failure
E 2024.10.30 16:16:06.930964 4789	[Sigma] [tact] [:0]: Failed to download missing data for target '7b3cb7a498516c13f8025876b7a66b02|621b35ec64f939341000000000000000'. Error(1) : unknown failure
E 2024.10.30 16:16:06.931046 4789	[Sigma] [casc] [:0]: Failed to allocate space for key mapping. Error (14): CascFull
E 2024.10.30 16:16:06.931053 4789	[Sigma] [tact] [:0]: Failed to reserve space in dynamic container using key 2dbc6719ef8c1ef61400000000000000. Error (14): CascFull
E 2024.10.30 16:16:06.931058 4789	[Sigma] [tact] [:0]: Failed to prepare file streamer. Error (1): unknown failure
E 2024.10.30 16:16:06.931063 4789	[Sigma] [tact] [:0]: Streamer failed for '8d9194df2a70c6e2844f838a58c54310|2dbc6719ef8c1ef61400000000000000'. Error (1): unknown failure
E 2024.10.30 16:16:06.931102 4789	[Sigma] [tact] [:0]: Failed to download missing data for target '8d9194df2a70c6e2844f838a58c54310|2dbc6719ef8c1ef61400000000000000'. Error(1) : unknown failure
E 2024.10.30 16:16:06.931185 4789	[Sigma] [tact] [:0]: Failed to reserve space in dynamic container using key 3dc4ebd0be47d0a49400000000000000. Error (14): CascFull
E 2024.10.30 16:16:06.931192 4789	[Sigma] [tact] [:0]: Streamer failed for '60d78e098066c0d0338f4930b9c27d9d|3dc4ebd0be47d0a49400000000000000'. Error (1): unknown failure
E 2024.10.30 16:16:06.931229 4789	[Sigma] [tact] [:0]: Failed to download missing data for target '60d78e098066c0d0338f4930b9c27d9d|3dc4ebd0be47d0a49400000000000000'. Error(1) : unknown failure
E 2024.10.30 16:16:06.931455 4789	[Sigma] [tact] [:0]: Failed to reserve space in dynamic container using key 0218d5fc1480e1bd4400000000000000. Error (14): CascFull
E 2024.10.30 16:16:06.931460 4789	[Sigma] [tact] [:0]: Streamer failed for 'b09ba22a44dcce83d554139b559526e9|0218d5fc1480e1bd4400000000000000'. Error (1): unknown failure
E 2024.10.30 16:16:06.931495 4789	[Sigma] [tact] [:0]: Failed to download missing data for target 'b09ba22a44dcce83d554139b559526e9|0218d5fc1480e1bd4400000000000000'. Error(1) : unknown failure
E 2024.10.30 16:16:06.988101 4793	[Game] TACT data not available.
E 2024.10.30 16:16:06.988121 4793	[Game] Path of the asset: base:paylow/586872 => TEXTURE_SNO:jwl13_Color (586872)
E 2024.10.30 16:16:06.988126 4793	[Game] [Data Retrieval Error] Diablo IV was unable to retrieve necessary data. Please check your network connection.
I 2024.10.30 16:16:07.004367 4793	[Game] Application Deactivated.  Active: 0  Minimized: 0
I 2024.10.30 16:16:39.823898 6394325	[Crash] TerminateProcess via DefaultTerminateCallback with code 138

EDIT: Deleting dstorage.dll from the game folder (bnet → show folder) is a temporary work-around. Must do every launch.

1 Like

Same problem right now, it was fine up to a few hours ago, same errors in the log, the only noticeable difference is the line

  • base:paylow/1107018 => TEXTURE_SNO:FoW_Step_Central_North01 (1107018)
    Edit: Nevermind, that line always changes each crash, everything else stays the same
    Edit 2: I managed to “solve it” uninstalling and reinstalling the game. Trying repairing it didn’t do anything