Two of us play D4 on PCs. We didn’t play the beta/server slam content - we started during Early Access. Played Friday night, most of Saturday, and were attempting to play today (Sunday). We’ve bricked the first EU2251 modem and thought we did the same to the second modem, but that modem seems to have finally recovered and connected. Hardware info at the end.
Sunday (6/4) morning we both disconnected while playing the game - grouped together as a party of 2 in a dungeon. Router was functioning (LAN/Wifi worked) but Spectrum modem was hung (lights were correct/connected but internet was out). Tried to reboot the modem, and while it would power on and the “online” light would pulse as if it were attempting to connect. It never succeeded at connecting and after waiting through the Spectrum customer service queue and them telling us the connection to our house was fine, they had us wait until the nearest local store opened (30 minutes away) to swap out our modem for a new one.
Fast forward about 7-8 hours after installing a brand new Spectrum EU2251 modem, and the same exact thing happens - both players in a party (this time just wandering the world collecting Lilith shrines) and the internet hangs again. Router still works (LAN/Wifi responds) but the modem is frozen. Rebooted the modem, powers up but flashes “online” as it attempts to reconnect. We made sure to wait at least a minute before powering it back on, too. Waited through another Spectrum customer service queue to be told their soonest available tech appointment wasn’t until Thursday and that they’d call within a half hour to see if they had any sooner appointments.
As I’m on the call 20 minutes later, finding out there’s no sooner Spectrum tech appointments, and the modem (which has been plugged in the whole time doing its “connecting” flash) finally reconnects to the internet. I’m wondering if this doesn’t hint that the modem had overheated or something and it took that long to cool down?
In any case, I felt it worth a report because I can’t believe I’ve nearly wrecked 2 modems in 8 hours just because 2 players are playing D4 at the same time. I would’ve totally expected the router to fail before the modem, and even game traffic crashing a router would be pretty wild to me. Obviously I can’t repro the issue reliably enough (nor am I willing to destroy that many modems when it takes me an hour to travel to and back from the Spectrum store) - but I’m also seeing that D4 and router crashes is something mentioned before here on the forums and reddit.
We’re going to try removing our PC’s traffic priority on the router, but I doubt that’s going to make a measurable impact. I also read some people suggesting disabling cross play, which would be unfortunate since we have out of state family members that play on a playstation and we’d like to be able to group. If there are any other suggestions on things we could try to take some stress off the modem, please let me know.
- Spectrum EU2251 modem
- TPLink Archer AXE95 router
- 2 Windows 10 PCs connected via ethernet cable
- Both players in a group with each other and no other players in group or nearby when modem crashes occurred
Update: went to sleep shortly after the modem finally reconnected, and woke up to find it dead again. Rebooting did not fix it. Spectrum saw it go offline 3 times that night and it wouldn’t return online in the morning. Exchanged it for a THIRD modem - Spectrum had no other modem models it could provide in our area. It’s again <24 hours since picking up modem #3 and it appears to be frozen again.