Crashing after 2-3 minutes

Technical Support
1

Got a completely new laptop Lenovo Legion5:
Intel I5-12500H
NVIDIA RTX 3060 Laptop
16GB RAM
WIN11 Pro

The game moves like butter in terms of smoothness even on highest setting, but regardless even if I set low (tried all) I feel like it overheats as the machine gets very noisy. This happens in just a few minutes ingame and I get dropped out with the usual error message. I dont know much about hardware but from all the recommendations this should work effortlessly.

Any ideas? How can I check if it is burning out my GPU or smt?

2

Howdy Birdo33

There are a few things we can try to see what’s causing the game to just not launch.

  1. We’ve found that Razer Chroma & Synapse features have been conflicting with our games. We’re going to want to try updating Synapse 3 to install the most recent version of Chroma SDK, and then remove all Razer software if the game continues to have problems
  2. Bit Defender has been causing strange issues with a few games including Diablo 4. Try creating a firewall exclusion/exception for Battle.net and the game. Also updating/uninstalling can help if the exclusion/exception doesn’t help.
  3. Check to make sure you meet minimum requirements: Blizzard Support - Diablo® IV System Requirements
  4. Update drivers and Windows: Blizzard Support - Updating Your Drivers and Operating System
  5. Try uninstalling and reinstalling the Server Slam files.

If any of these work please come back and let us know which step did the ticket. We greatly appreciate it!

3

same here, RTX2070 GPU, everything is running smooth, but bam crash every few minutes. last beta was also like this, kind of dissapointed already as the launch is so close

1 Like
4

Managed to fix it, actually was running on 150 FPS, reduced that and the baby is quiet now, accordingly no crashes. Good luck.

5

Hey Birdo33

Thank you for letting us know what fixed this for you!

6

Unfortunately it fixed it up until kyovashad, where upon entering fans went crazy and I just got crashed again. I changed to 60 FPS, but still I am afraid I will burn a completely new GPU, not sure what to do next.

7

Hey Birdo33,

If the fans are kicking up that means that the GPU is having heat issues. Please check the temps and if they are high please hit up the maker of the laptop or GPU for more assistance.

Overheating Article

8

Yeah , i updated drivers for all chipsets on laptop, put setting to low and lowered fps to 60. And still overheat and crash. Newer purchased pc so dont blame your consumers, its your game.

2 Likes
9

Howdy Tekenu

If you are overheating we recommend having the computer cleaned out then hitting up the maker of the hardware. Overheating in electronic devices is usually caused by a hardware issue, such as a malfunctioning cooling system, a defective power supply, or a component that is not properly seated or installed. These issues can cause the device to generate more heat than it can dissipate, leading to overheating and potential damage.

Software, on the other hand, is not capable of directly generating heat or causing overheating in a device. While software can cause a device to work harder, run hotter, or consume more power, it is ultimately the hardware that is responsible for dissipating the heat generated by these processes.

10

With all due respect, this is completely new machine, I ve installed the drivers, addressed the firewall settings, changed the FPS settings, both NVIDIA and game. It runs perfectly well until in the next moment you hear the GPU working at their max, few seconds after crash. I mean its not like it gets gradually heated, it runs perfectly well on the setting even at high(tried low as well, just for the one hope). Nothing.

11

IM calling BS on this one. Every game I have runs perfectly on my 3080 card and I9 12k processor. Your last beta, the game ran fine. SO you guys did something to change this. When I recently played Star Citizen, my computer didnt work this hard…SOmething you guys did

1 Like
12

im having similar overheating issues. It does not happen in any other game and is not a hardware issue or a dust issue (lol). Your server slam caused my CPU to spike up to 92 degrees today. Ryzen 5 3700x. Medium settings fps cap on. Something is very very wrong. I’ve never seen that number before even while stress testing my computer playing cyberpunk and RDR2.

13

It is actually super weird, what i noticed is that my temp goes up when I charge (laptop) that is obviously ok to a certain extent. The idea is that with other games you have slow steady raise to a certain level and thats it , you are good, here the GPU goes crazy in a seconds. Temp spikes and you are out (of the game at best) sometimes restart directly …

14

my game also crashes randomly with fenris error, dont know what the issue is, i have acer predator rtx 3060 16 gb ram.

15

That, tells me the GPU entered fail-safe due to it hitting a hardware limitation and shut down to protect itself.

While playing Diablo IV might be triggering the event, the game itself is not the cause. This is underlying an issue with the hardware itself. It just so happens to be an issue that is only presenting under certain conditions, which apparently Diablo IV is somehow triggering.

What brand of laptop is this for one thing?

Another thing to keep in mind. While there have been several reports of this issue, most of us have not been experiencing these types of problems.

And as a further note, I WILL agree that the game graphics has some poor optimization; in that performance seems to be all over the place and uneven, place to place in the game, regardless of quality settings.

I have had the best luck with capping the game to 60FPS on standard HD 1080 res (which is what my Acer Predator 24" happens to be) and it plays smooth, doesn’t seem to jump around when transitioning or anything else with pretty high settings, but not maxed. Now if I try to run it at my monitor’s native 144, it can swing more and not be as smooth at times, along with working the GPU harder.

I have ran this on 4 different computers now, and all with similar results:

HP Omen laptop with a 10th gen i7, 16GB and a 2070.
Custom built MSI ITX with a 7th gen i5, 32GB and with 3 different MSI cards: 1660, 2060, and 3060 12GB.
Custom built MSI ATX with a 12th gen i9, 32GB, and currently a 2070 from Asus
MSI Laptop Thin 11th gen i5, 32GB, and a 3050Ti.

All these systems ran the game well, from closed beta, to open beta to slam. Any issues I had were mostly in the closed beta, and that was where the graphics were at their wonkiest. Plus it was that version that the ITX system went through 3 cards before it ended. I simply was changing them out to see how it affected performance, and overall there wasn’t a huge amount of difference between each, though obviously the 3060 is going to stomp on the 1660. All were MSI cards too.

None of these systems are running overclocked, either CPU or GPU.

Two are on Windows 10, the other two on Windows 11. The i9 only ran the slam, as I just built it a couple weeks ago.

Point is, if the game was actually causing these issues for the few of you having the problem, there would be a LOT more than just a few of you.

This still falls in the line of the issue being caused by a hardware problem, even if the machine is new, clean, doesn’t matter. New stuff can also be bad, right out of the box. And sometimes doesn’t show up till something pushes it hard enough or it reaches the right conditions for it to trigger.

Game on.

16

Thanks for the detailed reply! I will tryout after I did several changes.

I am still inclined to believe its some setting, as when I would not charge the game runs perfectly well, only when I plug in temps start to go high.

17

Well there is a reason that happens.

Most laptops run full power when plugged in. IE, they don’t limit the power to the GPU or CPU and will try to run at their design limit.

When running on battery however, they will slow down or lower the power limit of the GPU especially and possibly the CPU as well.

This is why it appears to run better, as the laptop is self throttling. Its clearly capable of running the game.

So what this is telling me, is that your in-game quality settings are trying to squeeze the GPU at its max, which apparently it doesn’t have to and running on battery forces it to run less aggressively.

So you need to visit the settings, and try to force the same condition that running on battery does, if it runs that much better on battery.

For example:

Lets say I run the game on a monitor capable of handling 144FPS. However I don’t run vsync and let the GPU crank out as much FPS as it can, say 200-250FPS.

What’s happening is that card is now working as hard as it can, generating more heat and its stumbling a lot as the FPS changes when the load changes. Not only that, the display is only capable of displaying 144FPS. You are now getting dropped frames that are wasting your GPU capability. The only reason to over-run a display limit would be to attempt to lower input delay, but that only helps a tiny bit. And is more in-line with older thinking and FPS games.

Now lets say you want to really control this. You can actually force it to run at the monitors native FPS limit by using vsync, but you can even limit it further, by capping the FPS to something like 100, 75, even 60 instead of whatever it can run.

This forces the card to run even cooler, and gives it more head room. Not to mention the gameplay will be smoother and your laptop won’t run as hot.

At this point you can play with the quality of the settings and tweak its look how you want.

Finally, before the game is installed, remove or rename your Diablo IV prefs file from the Diablo IV folder in your Documents. This retains settings from the beta/slam events and may cause issues with the final release. This will also allow Diablo IV on installation to create a new file with optimized defaults. And then you can tweak from there.

Good luck.

18

What was your solution?

19

I have a similar issue - the game will crash after a couple of minutes of playing on my laptop, even if I was just standing still. The laptop overheats and goes into BSOD.
The funny thing is - this didn’t happen AT ALL during the beta. So it’s absolutely something Blizzard did in those few weeks and not “hardware’s fault”. Also, none of the other games I run do that, not even the lagfest that is the new SW Jedi Survivor.
Now, as for a solution - I don’t have one, but a few things seem to affect the rate of crashes to some extent.
First, disabling FidelityFX helped a little, resulting in a crash after maybe 4-5 minutes.
Second, moving from NVMe SSD to a regular HDD reduced crashes to one in 5-10 minutes. But that also increases lagging and loading times as the game is supposed to be played on SSD.
It’s still not enough to make the game playable.

20

İ have same issue that i have msı 4090 suprime x card and 13900k still some min game getting crushes and give that error code 0E49E8F2-03C0-4B8B-9810-5E7A95F9CD5F even with that machine im getting crashes its not about hardware its about software