I was playing in Diablo 4 for quite a few hours yesterday and some time into it all of my seasonal (except current season) and purchased transmogs disappeared, but only for one character. I checked all my characters on the Eternal Realm and everything was good there. I created two new seasonal characters and everything was fine with them. The only character affected is my lvl 60 paragon 194 Spiritborn that I’m playing as my main this season. I tried relogging, I tried repairing D4 and nothing seems to be working.
Edit: I take back what I said previously – there are items missing from other characters as well, I just didn’t notice right away.
One example: my sorcerer on the eternal realm is also missing the Phototaxis staff for The Moth Oracle set.
I’m thinking I may need to try and make a full list of everything that isn’t showing up for each character. It’s frustrating to have these cosmetics disappear after paying for some of them.