Controls stop working

I play on the PS4. Occasionally when I enter a dungeon, my controls stop functioning. It’s not ALL of them, I can still walk around and interact with doors, quest markers and i can pick things up. But I can’t use any of my skills, not even the dash. Its happened a few times, during random dungeons AND Campaign dungeons. Leaving and coming back does nothing to fix it, and neither does portaling. But if I leave the game and come back, that seems to fix it.