Click Play, Task manager shows Diablo Retail.exe running, but the game did not launch

[RoGNdr3w-1903]

Click Play, Task manager shows Diablo Retail.exe running, but the game did not launch. No errors, no pop-ups. Have to “end task” to kill it and try again but still no luck. Reinstalling now… hopefully it resolve the issue.

[Joynueer]

Howdy RoGNdr3w,

There are a few things we can try to see what’s causing the game to just not launch.

1. We’ve found that Razer Chroma & Synapse features have been conflicting with our games. We’re going to want to try updating Synapse 3 to install the most recent version of Chroma SDK, and then remove all Razer software if the game continues to have problems

2. Bit Defender has been causing strange issues with a few games including Diablo 4. Try creating a firewall exclusion/exception for Battle.net and the game. Also updating/uninstalling can help if the exclusion/exception doesn’t help.

3. Check to make sure you meet minimum requirements: Blizzard Support - Diablo® IV System Requirements

4. Update drivers and Windows: Blizzard Support - Updating Your Drivers and Operating System

If any of these work please come back and let us know which step did the ticket. We greatly appreciate it!

[RoGNdr3w-1903]

Thanks for prompt support.
Point 1 & 2 no applicable for me because I don’t have those software.
3 & 4 - already checked.

Solution: uninstall and reinstall the game worked.

[Joynueer]

Hey hey!

Thank you for letting us know and marking it as solved. Enjoy the Server Slam and good luck!