Hi,
Ive just recently reinstalled d4 after purchasing the vessel of hatred expansion while on sale. Played quite alot up until season 2 ( vampire stuff iirc ) then got a bit bored as it became a bit stale. I had bought season passes and cosmetics for my characters. Main was a rogue but also had a barb and druid. ( achievements can be seen in my xbox profile too alonside dates achieved )
Log on tonight to find there are now no characters at all. ( never played hardcore )
Its the same battlenet account ive always had.
Cant seem to be able to raise a ticket with blizzard for this issue either. Can anyone help or has had this happen too? Any advice on where to go from here as i dont want to play the campaign from start again and ive lost all previous cosmetics and purchased unlocks.
I also cant seem to make a spiritborn as im guessing the game thinks i havent finished the campaign and therefore havent unlocked it? ( shows as purchased on xbox store and expansion pack within d4 itself )