Cant start the game ...with the new patch 1.5

[DeckardCain-1699]

i get this error now diablo 4 was unable to retrieve necessary data.

[Plüsch-21507]

You are not alone. Same error message here.
It appears right when the login is finished and the characters are about to load.
https://imgur.com/mhxhdiq

EDIT 1 - I think these are the relevant errors (from FenrisDebug.txt):

|I 2024.08.06 19:42:22.274562 1427|[Preferences] OnGetAccountSettings | error_code: ERROR_GLOBAL_SUCCESS (0)|
|---|---|
|I 2024.08.06 19:42:22.321442 1427|[Game] SNOPreload::InitializeAfterLogin submit required SNOs in 46813us|
|I 2024.08.06 19:42:22.405796 1427|[Game] SNOPreload::InitializeAfterLogin in 131166us|
|I 2024.08.06 19:42:22.423676 1427|[Game] Disposing UI for World|
|I 2024.08.06 19:42:22.424760 1427|[Game] UIAchievements::DisposeForGame|
|I 2024.08.06 19:42:22.424778 1427|[Game] UIGameGuide::DisposeForGame|
|I 2024.08.06 19:42:22.424780 1427|[Game] Disposing UI root!|
|E 2024.08.06 19:42:22.746143 1427|[Sigma] [casc] [C:\Fenris\shared\Contrib\casc\1.4.54\src\dynamic\container_index.cpp:2319]: Failed to allocate space for key mapping. Error (14): CascFull|
|E 2024.08.06 19:42:22.746155 1427|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\container\dynamic_container.cpp:504]: Failed to reserve space in dynamic container using key ee010bd3c45dd377a800000000000000. Error (14): CascFull|
|E 2024.08.06 19:42:22.746158 1427|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_span_stream_state.cpp:249]: Failed to prepare file streamer. Error (1): unknown failure|
|E 2024.08.06 19:42:22.746175 1427|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_file_make_resident_state.cpp:550]: Failed to make file resident. C-Key: 119efc2388c1b536e7095cd0eef002e2 E-Key: ee010bd3c45dd377a800000000000000. Error (7): not available|
|I 2024.08.06 19:42:22.934037 1427|[Game] RWindow GfxInit (Portrait Capture)|
|I 2024.08.06 19:42:22.960431 1427|[Game] Setting depth texture, fmt = 30|
|I 2024.08.06 19:42:22.965191 1427|[WarpManager] After Login|
|I 2024.08.06 19:42:22.967448 1427|[WarpManager] Waiting for limbo warp...|
|I 2024.08.06 19:42:22.967454 1427|[WarpManager] Warped into limbo|
|I 2024.08.06 19:42:22.995283 1427|[WarpManager] Creating looping world|
|I 2024.08.06 19:42:22.997244 1427|[WarpManager] Starting loop effect DCE_HellgateCamera_NoFade (1026142)|
|I 2024.08.06 19:42:23.002302 1428|[Achievements] Loading static data|
|I 2024.08.06 19:42:23.405322 1441|[Online.CCommerceSDK] HTTP Request | http_url: https://eu.api.blizzard.com/PurchaseService/v1/GetAccountDefaultCurrency|
|E 2024.08.06 19:42:23.552466 1445|[Sigma] [casc] [C:\Fenris\shared\Contrib\casc\1.4.54\src\dynamic\container_index.cpp:2319]: Failed to allocate space for key mapping. Error (14): CascFull|
|E 2024.08.06 19:42:23.552478 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\container\dynamic_container.cpp:504]: Failed to reserve space in dynamic container using key 92eded2eb82149dcd400000000000000. Error (14): CascFull|
|E 2024.08.06 19:42:23.552481 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_span_stream_state.cpp:249]: Failed to prepare file streamer. Error (1): unknown failure|
|E 2024.08.06 19:42:23.552485 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_file_read_state.cpp:1787]: Streamer failed for '1c5a140408c51b6fda818a054887d796|92eded2eb82149dcd400000000000000'. Error (1): unknown failure|
|E 2024.08.06 19:42:23.552515 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_file_read_state.cpp:1846]: Failed to download missing data for target '1c5a140408c51b6fda818a054887d796|92eded2eb82149dcd400000000000000'. Error(1) : unknown failure|
|E 2024.08.06 19:42:23.553537 1445|[Sigma] [casc] [C:\Fenris\shared\Contrib\casc\1.4.54\src\dynamic\container_index.cpp:2319]: Failed to allocate space for key mapping. Error (14): CascFull|
|E 2024.08.06 19:42:23.553547 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\container\dynamic_container.cpp:504]: Failed to reserve space in dynamic container using key 511dcee6dbf6b9155300000000000000. Error (14): CascFull|
|E 2024.08.06 19:42:23.553551 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_span_stream_state.cpp:249]: Failed to prepare file streamer. Error (1): unknown failure|
|E 2024.08.06 19:42:23.553554 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_file_read_state.cpp:1787]: Streamer failed for 'feb22b39d3f7401080cbca0fb87f3484|511dcee6dbf6b9155300000000000000'. Error (1): unknown failure|
|E 2024.08.06 19:42:23.553629 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_file_read_state.cpp:1846]: Failed to download missing data for target 'feb22b39d3f7401080cbca0fb87f3484|511dcee6dbf6b9155300000000000000'. Error(1) : unknown failure|
|E 2024.08.06 19:42:23.554964 1445|[Sigma] [casc] [C:\Fenris\shared\Contrib\casc\1.4.54\src\dynamic\container_index.cpp:2319]: Failed to allocate space for key mapping. Error (14): CascFull|
|E 2024.08.06 19:42:23.554972 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\container\dynamic_container.cpp:504]: Failed to reserve space in dynamic container using key 498abcf4fadde794fc00000000000000. Error (14): CascFull|
|E 2024.08.06 19:42:23.554975 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_span_stream_state.cpp:249]: Failed to prepare file streamer. Error (1): unknown failure|
|E 2024.08.06 19:42:23.554977 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_file_read_state.cpp:1787]: Streamer failed for 'de57abd36685ae8305df5fbc2d2b4375|498abcf4fadde794fc00000000000000'. Error (1): unknown failure|
|E 2024.08.06 19:42:23.555005 1445|[Sigma] [tact] [C:\Fenris\shared\Contrib\tact\3.8.6\src\async_state\async_file_read_state.cpp:1846]: Failed to download missing data for target 'de57abd36685ae8305df5fbc2d2b4375|498abcf4fadde794fc00000000000000'. Error(1) : unknown failure|
|E 2024.08.06 19:42:23.593934 1446|[Game] TACT data not available.|
|E 2024.08.06 19:42:23.593950 1446|[Game] Path of the asset: base:paylow/746434 => TEXTURE_SNO:environmentVFX_boilingFire_Noise (746434)|
|E 2024.08.06 19:42:23.593954 1446|[Game] [Data Retrieval Error] Diablo IV was unable to retrieve necessary data. Please check your network connection.|
|I 2024.08.06 19:42:23.605824 1446|[Game] Application Deactivated.  Active: 0  Minimized: 0|

EDIT 2 - Game version in the launcher reads 1.5.0.56339, but it seems to be missing some data to start the game as far as I can tell. Will wait for the next patch to see if it can download the rest.

EDIT 4 - Installation of 4K assets (battlenet launcher > blue cogwheel button > modificate installation) can help:

Cant start the game ...with the new patch 1.5

UPDATE: Installing the 4K assets has stopped the bug from manifesting at the character screen. I will play for a bit and see if it has been “fixed”.

EDIT 3 - Error message is gone for myself after redownloading all data:

Cant start the game ...with the new patch 1.5

At this point you can just redownload the game data or reinstall Diablo IV, which is more likely to help. I had to do this after I deleted the Season 5 patch data in the installation folder, haha. But now it works and the error message is gone. Note that the following is only about this error: Diablo IV was unable to retrieve necessary data. Please check your network connection. Spoiler: the game itself failed to download the correct data, it has nothing to do with the internet connection W…

[shellshock-1125]

Same here. It actually started on a specific season character about an hour before the patch for me. But now I can’t even get to the character select screen. It just immediately shows that error, then crashes to the launcher.

[Ourselves-1180]

I cant even get the game to launch…click play nothing happens

[Sirsilloh-2985]

Click play on the launcher, game fails to start and an error message appears. Happened 3 or 4 times

Now not even an error message, just fails to start

[PartyTaco-1248]

What kind of video card or processor are you all running? I’m having the same issue.

Video card: AMD Radeon RX 5700xt
CPU: AMD Ryzen 5 3600x

[MissB-1906]

I’m also having difficulty getting going. I keep receiving error code 7 ( “There was a problem logging in.”) and then the game freezes and crashes back to desktop.

[PartyTaco-1248]

I changed video settings from Windowed (Fullscreen) to just Windowed and the game loaded in for me.

[Ourselves-1180]

how did you do this?

[shellshock-1125]

I can’t even get to the settings. Crashes before that is displayed, unfortunately.

[PartyTaco-1248]

Hit esc in the loading screen it’s in options then graphics

[Sirsilloh-2985]

I have tried again and now i’m getting an error saying that Diablo IV has run out of memory… WTF is happening?

[DeckardCain-1699]

I fix my problem by uninstall the game and re-install it download 1 gig of game that i did not have…

[Plüsch-21507]

I certainly won’t be doing that. But thanks for posting an update.

[shellshock-1125]

That worked for me too. Uninstall and reinstall. Lame, but at least I can play it now.

[Plüsch-21507]

How long will the reinstallation take?
Asking to make sure I dont have to redownload the whole game.

[Sirsilloh-2985]

Uninstalling and reinstalling didn’t work for me, still run out of memory message

My specs:
i9-14900KF
64GB RAM
Gforce RTX 4090
Windows 11 Home

Edit: When i got the error the first time, it said to use this code when contacting blizzard:
4BCD3A60-A1C3-47FB-A18D-3FD59B40E50B
Doubt it will help but whatever

[hbzanchet-1329]

Has anyone found a fix for this?

I have reinstalled already but having the same issue

[Banger-1440]

Going into windowed non full screen allowed it to loaf for me as well. I was then able to swith into windowed full screen and could play, and each login to the game worked after that

Ryzen 5
GeForce TYX 2060 Super

[Hydroc-1253]

i have also reinstalled the game and it still crashing on start-up
i have updated everything