Run Battle.net desktop and everything was fine until AFTER the desktop Update and restart happened.
I made sure I updated D4 before I did the restart and update for the desktop app.
First time I logged in it asked me for update on terms and conditions and accepted that.
Now I don’t know if this had got anything to do with Migration for Authenticator app.
My account hasn’t used an Authenticator and I’ve read that the Migration will lock me out of my account for NOT having an authenticator.
SO I put my phone number details into my account and downloaded and installed the Battle.net mobile authenticator.
Logged into the Authenticator and the Authenticator is working just fine.
Re-logged back into the desktop battle.net app and STILL cannot login…even with password updated and authenticator setup.
Battle.net desktop app seems bugged and won’t let me login.
Even uninstalled the battle.net desktop app re-installed it and STILL can’t login to the desktop app.
I can run offline but can’t connect online on the desktop battle.net app.
Follow the steps here to fully remove the battlenet app and reinstall it:
Another thing to check, would be to see if the program has been blocked from the internet with a firewall program.
Often the first time the program is run it will trigger a question about allowing through the the firewall, and if its blocked it may not run properly.
Its good that you enabled extra security, but that should have not been required in your situation. But now it will help prevent someone from trying to take over the account with the authenticator setup.
Still having trouble with the Battle.net Desktop App
Sometimes I can login and sometimes I can’t as it just gets stuck in the spinning logo loop.
I don’t know if having the authenticator made it worse or not but I actually hate having the authenticator.
I yesterday and today I manage to login and play the game but if I were to log out and then try and login and again it will be stuck in the logo loop again.
I don’t know how to fix this problem whether it’s my side of the problem or Blizzard’s servers that are the problem.
Or that the Battle.net Desktop app is very buggy with the new verify with hand pointing and move object to the same direction as the hand.
I have to keep the ticket open if this keeps up.
I may have to disable to authenticator and try different options to see if it’s just the Battle.net desktop app that’s the problem.
This is frustrating I’ve never had a problem with Desktop app before until now.
With the login logo spinning thing, I have no idea for sure here. I have not really experienced this very often. I think once or twice, but not lately.
I would think that there are for sure a couple of possibilities, but no idea what it would really be.
My first obvious thought is a reliable internet connection. Meaning any hiccup in the connection could bork the login and make it sit there instead of logging in. So that could mean anything from your network card, to the router, to the ISP.
I have recently had a few issues (not related to the game or the launcher) with my laptop. I run a network here that has both 2.4Ghz and 5Ghz WiFi bands. They are also bundled under one network name, like My WiFI. Your device connects, and then uses whatever band it wants.
The problem with this though is it may not grab a good band sometimes and actually cause itself issues. Not to mention, the 5Ghz bands are capable of higher speeds, however at a sacrifice of range.
I ended up forcing my network card in my laptop to only use the 5Ghz band, disabling the 2.4 completely. The reason was because my downloads were being throttled randomly, because sometimes the laptop would grab the lower band and slow down.
Something to consider, if you are using a wireless connection. I do highly recommend hardwired over wireless when it comes to gaming though when possible. My main desktop is hardwired for example.
But I have no idea what exactly may be causing this issue.
The desktop app just spinning is usually caused by a connection problem although interfering programs or damaged files are also factors here. With the randomness this seems to have however, DTMAce may be on to something regarding the connection.
If you’re playing wireless, connecting with an ethernet cable to the network can definitely help. Another idea that some players can try is a different connection entirely. It can be a friend’s or neighbor’s wifi or even a mobile phone hotspot/tether. The goal is to change both the network equipment and ISP used. If you find changing the connection helps, then contacting your ISP is likely what’s needed to sort things out further.
If that doesn’t help though, then we can make sure nothing related to damaged files is a factor. I typically like being thorough with a complete reinstall of the Battle.net application along with removal of all folders it uses. The steps that I have are more thorough than a basic uninstall. They are: