Can't Load Exist Characters

Technical Support
1

Cannot load into game after hitting “enter game” on an existing character.

  • Game attempts to load
  • Get stuck on loading screen indefinitely, with 3 small dots in middle screen, tooltips, and a spinning animation on bottom right.
  • I have mindlessly attempted to enter game with multiple characters well over dozen times

The ONLY thing that works is to enter the game with a brand new character. After that, cannot re-enter. Even tested making a lvl 1 and re-entering. Failure.

I had no issue entering game with existing character yesterday afternoon. Then sometime in the evening it became impossible no matter how long I waited.

Is there any advice/fix for this?? The game is 100% unplayable in this state.

Thanks.

2

Howdy Shouzo,

Sometimes this is caused by the toon still being registered in the game. Please close the game out completely for 15 minutes. If the game is not closed the servers stays connected and will not release the toon. Also sign out and back into the app it’s possible the game has an update.

Hopefully this helps out, if it continues please let us know anything you try here so the developers have more information.

3

Thanks for the response/suggestions. Here are all the steps that I have taken:

  • Restart the game
  • Restart battlenet
  • Relog battlenet (sign out and back in)
  • Restart PC
  • Attempt to “scan and repair” D4
  • Check for updates for D4
  • Reinstall game

I have been offline for well over hour or more in between various attempts.

Is there anything else I can do??

4

I tried this, it’s not working at all, I fell asleep with a loading screen up and woke up 3 HOURS later to the same screen only to network time out. None of my chars can get past the starting town and once I do that I get an endless loading screen trying to enter Icehowl. Pls help

5

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