Can't Claim Coldiron Gauntlets

On PS5, I’ve gotten to tier 33 in the battle pass, and am able to collect the new rewards but for some reason I’m unable to claim the tier 30 Coldiron Gauntlets. I’ve seen that multiple people on PC have had this issue and restarting battlenet fixed it for them. I’ve tried restarting my game a couple of times and I’m still not able to collect the reward.