Can't access PTR

PTR Bug Report
1

After waiting to login the game gives a no valid license error (315306) and stops trying to login.

Troubleshooting:

These steps Blizzard Support - License Error Diablo IV - PC

actually pre-ordering VOH

1 Like
2

Same problem here, already pre-order the VoH and can’t log in PTR.

3

Its now half hour after launch and after trying multiple times, then doing a file scan and repair, still not able to login. No license. For some reason, this doesn’t seem to be a problem for streamers. Why?

2 Likes
4

me too!!!
anyone can help us ?

5

Adam tweeted, there is an authentication error they are looking into actively.

7

Rob can’t login either, it’s a streamer. Maybe our license expaired lol

9

Team is working on this licensing issues. Logins will be spotty until we have this fully resolved.

3 Likes
12

2.5 hours in and still getting the 315306 error. Nothing seems to fix the issue from changing passwords and changing region and reinstalling.

13

Same. Pretty frustrating to see lots of other folks playing and testing.

1 Like
14

Yep. No support other than forums with virtually no one from Blizzard responding or looking at them. I love going through all the effort of coordinating my schedule to play this and Blizzard, yet again, drops the ball. I have had issues for almost every launch of every season and PTR. I don’t know why I bother trying to make time for stuff like this. Blizzard doesn’t seem to care either way…

3 Likes
15

I don’t know how it happened, but I changed my password one more time and I’m finally past the invalid license issue. I have been trying to log in for hours… and I decided to change it one last time. It seemed to have worked. Good luck all.

16

I’m on password #3 and just changed again per your suggestion… no dice. Still getting the same error.

17

Can’t create a seasonal character, only option is Hardcore.

18

support keeps talking gibberish to me and autoclosing the ticket. i had a friend of mine try from his computer that he can access the PTR and it doesnt work with my steam account so for sure its an account thing. anyone in blizzardworld can help?!?!?!

2 Likes
19

Blizzard Support has been absolutely horrific in trying to fix this. They even as much as replied with “Blizzard Support does not help with anything PTR related”. Pathetic. Still locked out of PTR, good stuff

20

I am still receiving this error and have been trying to login since 1pm today…

2 Likes
21

@technitium yep. Complete radio silence from what I can tell. Nothing on Twitter about it. Dozens of people in my clan chat saying the same thing. Seems like they’re waiting it out and it seems that the issue resolves somewhere on their end without them knowing how or why. Raxx and Robb both were live streaming and sat for an hour. Raxx said partner chat stated that it’s a known issue with signin. Both of them started working shortly after but both chats have people talking about not getting in.

22

What’s even worse is that while watching the stream, Raxx found an exploit with regrouping into and out of strongholds that he was leveling up to 50 in a matter of minutes. While he’s doing it, someone from Blizzard said they know about it and are fixing it now. You still have hordes of people not able to login and you’re worried about some nonsense exploit that does what you’ve been trying to do since d3 and not have a 1-100 progression at all.

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23

Priorities are entirely scuffed. It’s that PTR is “free”, but if you treat your playerbase this horrifically, not surprised if people won’t show interest moving forward.

1 Like
24

Yeah this is a terrible way to treat your QA department!

2 Likes