Cannot Start Game

I have tried clearing my cache, hard resetting my xbox but the game is not starting from the start Menu.

It isn’t frozen, I can switch to the store or between characters, but it is not letting me press “ Start Game”

Cannot select items from menu item shop, cannot select options game is essentially unresponsive at the character selection menu.

I have even tried re-downloading the game, some help pls :frowning:

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