Can not continue campaign

I started up diablo 4 on xbox and I cannot continue the campaign for act 3. No, I did not skip the campaign. Its just greyed out and in the collection section, It still says in progress. HELP.

campaign is account wide, if you truly want to do it, just make a new character and select campaign somewhere, then once you’re done with that, return to your other character

Act 1-3 are the best part. Agree. Restart sorry. Did you pick seasonal or eternal? Try the other one this time I guess. Sorry!