Auto-join voice channels will not toggle on or off, xbox x. join voice chat in game triggers an error message.
when i try to auto join voice channels in settings there is a noise but the box will not toggle.
there are no parental controls. access unlimited. let me have a ticket and person to help me.
4 days ago
Craig
Abscondrel is my account on xbox
4 days ago
Oetaujoara
Greetings , Craig !
I am Oetaujoara, a Game Master for Blizzard Entertainment. Thank you for being a valued member of our community, and it is my great honor to assist you in your pursuit of gaming excellence.
I would like to thank you for your patience to get your ticket answered. Also, I would like to apologize for any inconvenience caused by this situation, I promise to do my best with fixing this issue for you as soon as possible, we at Blizzard know that your time is really valuable.
Upon reading your request, I understand that you can’t use auto join voice channels in XboX. Rest assured that I have completely understood your issue, and I will be working on a resolution that meets your expectations.
Now after checking the account details I have concluded that as long as the issue related to XboX you will need to contact XboX support to seek further assistance with the issue as unfortunately it’s out of Blizzard scope of support
We value your support as a player, and we are committed to continuously improving the game and addressing any issues that may arise. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you to the best of our abilities.
¸.•*´¨) ¸.•*¨)¸.•*¨)
Best regards, GM Oetaujoa(･ω･。)
(¸.•´ (¸.•´ (¸.•´
Blizzard Entertainment.
4 days ago
This ticket has been marked as Answered.
3 days ago
Craig
Hi,
We’re following up on your support request.
Open the Main Menu of the game.
Select Options and head toward the Sound Tab.
Under the Voice Chat option, choose Open Mic instead of push-to-talk. This will enable the Open Mic option, allowing you to join voice channels without pressing any buttons.
Make sure your sound output device (headset or TV) is correctly selected in the game menu. If it’s different from the headphones or speakers you’re using, voice chat may not work as expected.
Have more questions?
There are plenty of other resources available to help with your Xbox experience. If you’ve hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts, check these out.
Xbox Communi : Discuss topics with other gamers and get help directly from an experienced Xbox enthusiast.
Xbox Suppor : Find helpful content to solve any Xbox challenge you may have.
Xbox Accoun : Manage your family settings, payment options, order history, and subscriptions. Ask a question or follow the answer to a question on an existing thread.
If you still need help, contact Xbox support the support request under the signature.
Thanks again,
Jose
Microsoft Support for Xbox
diablo4
i can not toggle the auto-join voice channels option. i can not join cross play party chat. xbox has checked my account settings. the settings are all optimal for cross play and party chat. i have deleted and re-loaded my xbox account. i have deleted and re loaded diablo4. the problem seems to be a bug with blizzard. it is not the xbox settings. cross play chat works fine for COD.
3 days ago
Craig
Abscondrel xbox series x
3 days ago
Craig
Hi Craig,
This is Jose from Xbox support who was assisting you today about the issue with your Game Diablo 4
Issue; Not able to change auto join Voice chat.
Not able to change the auto join Voice chat in game settings.
At Xbox support we did;
Clear The mac address and local saves games.
-Removed and added account.
-Check Xbox live account settings.
I am providing your ticket number in case you need it 7035378945 I kindly recommend you to contact Blizard Support and open a ticket with them using this link Blizzard Support - Contact Support (battle.net)
Craig, as we agreed today we will be leaving your case open for the next 24 hours in case you have any update please reply to this email or if you need more help please feel free to reach us at Contact us | Xbox Support and we will be more than happy to assist you. If we don’t get any update after 24 hours case will be automatically close.
Have more questions?
There are plenty of other resources available to help with your Xbox experience. If you’ve hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts, check these out.
Xbox Community : Discuss topics with other gamers and get help directly from an experienced Xbox enthusiast.
Xbox Support : Find helpful content to solve any Xbox challenge you may have.
Xbox Account : Manage your family settings, payment options, order history, and subscriptions. Ask a question or follow the answer to a question on an existing thread.
If you still need help, contact Xbox support referencing the support request under the signature.
Thanks again,
Jose
Microsoft Support for Xbox
3 days ago
Greireneib
Greetings, Fierce Warrior Craig!
Thank you for taking the time to reach out to Blizzard Entertainment.
Game Master Greireneib here on duty, you can call me Ren. I’ll be the caped crusader helping you with whatever you need.
First, allow me to express my adoration and respect for your loyalty. It is my honor to speak to a Legendary Blizzard Warrior who has been in the battlefield for years, that’s just impressive!
As I can see from what you wrote us is that you cannot toggle the auto join voice chat channels in Diablo IV even after trying different troubleshooting steps and contacting Xbox. No worries at all. I will be more than happy to help with that! Be assured that I will try my best to fulfill your request!
After doing some diggings, I can see that the Parental Controls option is not enabled. However, I did refresh your account on my end here. Also, please make sure to fully log out and re-log into the account and game again to check this. If it is not resolved yet, please reply to the ticket with a screenshot of the error that is displayed on your screen, so we can further assist!
We will be waiting for your reply to the ticket, Warrior!
Thank you again for reaching out to us! If you need assistance with anything, face any issues, or even have a small question. Feel free to contact us at any time.
We are always happy to help Honorable Warriors like you!
Best Regards,
GM Greireneib.
3 days ago
This ticket was marked as Need More Info. Please provide the requested information.
2 days ago
Craig
thank you for helping me. i still can not join cross play party chat. i can not toggle the auto-join voice channels option. it will not light. it makes a noise when i try. so the command is registering. but the option is just not allowed.
so resetting my battlenet account did not solve this issue.
i’m not sure i will be able to provide a screen shot from my xbox, unless you want to communicate through xbox live. but when i try to manually join a cross play party chat, it says. “this account is restricted”
2 days ago
Oneoleoloi
Greetings Craig,
I am Game Master Oneoleoloi bows, thank you for contacting Blizzard, I see you are contacting us.Let me look into that for you.
Took a dive through your case, and I see that you’re still struggling with using the VC. Please accept my personal apology for this inconvenience.
I would highly recommend that you go through the troubleshooting steps in the following article. I would also recommend that you reach out to Microsoft
If you have additional questions or concerns, please blizzard to submit a ticket, Till we meet again champion.
Yours,
Oneoleoloi
(っ◕‿◕)っ☆ﾟ.*･｡ﾟ
2 days ago
This ticket has been marked as Answered.
1 day ago
Craig
can you read this entire ticket? i have already been through microsoft support. we tried everything.
my cross play chat works fine in other games. my party chat always works.
13 hours ago
Acmuxcuxxi
Hey Craig!
This is Game Master Acmuxcuxxi and I hope this message finds you well. First and foremost, we appreciate your passion for our games and your enthusiasm in reaching out to us, Blizzard Entertainment support.
I understand that you’ve been experiencing issues with Voice Controls in Diablo IV and have tried the troubleshooting steps sent from the previous GMs and the ones provided to you by Microsoft Support but alas to no use.
I understand that you’re frustrated by this and feeling dissapointed, and this is indeed not the kind of experience we want you to have, and we are doing our best to overcome this issue and fix it for you.
So in order to do so, we would need you to submit a bug report in the Diablo IV forums
So the dev team could take a closer look at the unusual issue you’re experiencing, and fix it as fast as possible for you.
Small note, the dev team might not respond to your issue on the forum directly but they will surely check it out and fix it as fast as they can.
I empathize with the complexity of this situation and understand that it may not be the most straightforward resolution. Your patience and understanding are truly commendable. Should you have any further inquiries or require assistance on any other matter, please don’t hesitate to reach out. Your gaming journey is of utmost importance to us, and I’m here to assist you every step of the way.
Best regards,
Game Master Acmuxcuxxi