[BUG] Lag each time open Inventory, Stash, Shop, Teleport, Enter Dungeon

PC Bug Report
1

This has been 2 days since I had this issue. Been playing since Season 0, and I can finish the VoH campaign without this issue. It works fine before in 11, 12, 13 October.
I am not sure what happened, as I did not change my settings and been playing in Low-Medium Graphic settings all the time.

Game lags when open the Inventory (sometimes open but the items are blacked out), Stash, and when interacting with any object that pop up another visual.

PC Environment:
Intel(R) Core™ i9-10980HK, 32 GB RAM, Nvidia Quadro T1000

Also
Found the error log, when I tried to access inventory it shows several time out. Tried using VPN for better stability but the issue still the same.

E 2024.10.15 05:02:07.203259 1948	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/23/86/2386502c2b152841663ae6d6b6e41bf2' failed with 28 : Timeout was reached
E 2024.10.15 05:02:07.203267 1948	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/23/86/2386502c2b152841663ae6d6b6e41bf2' failed. Code: -1.
E 2024.10.15 05:02:07.203281 1948	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.10.15 05:02:07.203384 1948	[Sigma] [tact] [:0]: Failed to make data (0, 15252) resident for e-key 6d5999686e9d1209ed00000000000000. Server: 7 | Error (1): unknown failure
E 2024.10.15 05:02:07.218404 1948	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/90/a1/90a1afb16b78011c124f858f29cebf19' failed with 28 : Timeout was reached
E 2024.10.15 05:02:07.218426 1948	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/90/a1/90a1afb16b78011c124f858f29cebf19' failed. Code: -1.
E 2024.10.15 05:02:07.218468 1948	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.10.15 05:02:07.218495 1948	[Sigma] [tact] [:0]: Failed to make data (0, 1511) resident for e-key 82a2ce9e4db38b192900000000000000. Server: 7 | Error (1): unknown failure
E 2024.10.15 05:02:07.243663 1948	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/42/c5/42c548ff32e3e6d41118adf6649f3d07' failed with 28 : Timeout was reached
E 2024.10.15 05:02:07.243669 1948	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/42/c5/42c548ff32e3e6d41118adf6649f3d07' failed. Code: -1.
E 2024.10.15 05:02:07.243697 1948	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.10.15 05:02:07.243791 1948	[Sigma] [tact] [:0]: Failed to make data (0, 7733) resident for e-key a39cb47a5c8236a94100000000000000. Server: 7 | Error (1): unknown failure
E 2024.10.15 05:02:28.244257 1948	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/23/86/2386502c2b152841663ae6d6b6e41bf2' failed with 28 : Timeout was reached
E 2024.10.15 05:02:28.244265 1948	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/23/86/2386502c2b152841663ae6d6b6e41bf2' failed. Code: -1.
E 2024.10.15 05:02:28.244308 1948	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.10.15 05:02:28.244399 1948	[Sigma] [tact] [:0]: Failed to make data (0, 15252) resident for e-key 6d5999686e9d1209ed00000000000000. Server: 4 | Error (1): unknown failure
E 2024.10.15 05:02:28.259401 1948	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/90/a1/90a1afb16b78011c124f858f29cebf19' failed with 28 : Timeout was reached
E 2024.10.15 05:02:28.259409 1948	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/90/a1/90a1afb16b78011c124f858f29cebf19' failed. Code: -1.
E 2024.10.15 05:02:28.259454 1948	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.10.15 05:02:28.259523 1948	[Sigma] [tact] [:0]: Failed to make data (0, 1511) resident for e-key 82a2ce9e4db38b192900000000000000. Server: 4 | Error (1): unknown failure
E 2024.10.15 05:02:28.300493 1948	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/42/c5/42c548ff32e3e6d41118adf6649f3d07' failed with 28 : Timeout was reached
E 2024.10.15 05:02:28.300503 1948	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/42/c5/42c548ff32e3e6d41118adf6649f3d07' failed. Code: -1.
E 2024.10.15 05:02:28.300522 1948	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.10.15 05:02:28.300560 1948	[Sigma] [tact] [:0]: Failed to make data (0, 7733) resident for e-key a39cb47a5c8236a94100000000000000. Server: 4 | Error (1): unknown failure

EDIT Also when the game resolves the DNS, the game did not lag but only in matter of minutes, it lags again when opening inventory

I 2024.10.15 05:05:26.458689 3703	[Sigma] [tact] [:0]: Retiring server node 0. Server 'blzddist1-a.akamaihd.net' | Address '114.10.2.42'
I 2024.10.15 05:05:26.458703 3703	[Sigma] [tact] [:0]: Retiring server node 1. Server 'blzddist1-a.akamaihd.net' | Address '114.10.2.8'
I 2024.10.15 05:05:26.458709 3703	[Sigma] [tact] [:0]: Adding server node 16. Server 'blzddist1-a.akamaihd.net' | Address '114.10.52.154'
I 2024.10.15 05:05:26.458715 3703	[Sigma] [tact] [:0]: Adding server node 17. Server 'blzddist1-a.akamaihd.net' | Address '114.10.52.170'
I 2024.10.15 05:05:26.518494 3704	[Sigma] [tact] [:0]: Retiring server node 2. Server 'level3.blizzard.com' | Address '114.10.2.42'
I 2024.10.15 05:05:26.518508 3704	[Sigma] [tact] [:0]: Retiring server node 3. Server 'level3.blizzard.com' | Address '114.10.2.8'
I 2024.10.15 05:05:26.518513 3704	[Sigma] [tact] [:0]: Adding server node 18. Server 'level3.blizzard.com' | Address '114.10.52.154'
I 2024.10.15 05:05:26.518518 3704	[Sigma] [tact] [:0]: Adding server node 19. Server 'level3.blizzard.com' | Address '114.10.52.170'
I 2024.10.15 05:05:26.518999 3704	[Sigma] [tact] [:0]: Retiring server node 8. Server 'blzddist1-a.akamaihd.net' | Address '114.10.2.42'
I 2024.10.15 05:05:26.519007 3704	[Sigma] [tact] [:0]: Retiring server node 9. Server 'blzddist1-a.akamaihd.net' | Address '114.10.2.8'
I 2024.10.15 05:05:26.519012 3704	[Sigma] [tact] [:0]: Adding server node 20. Server 'blzddist1-a.akamaihd.net' | Address '114.10.52.154'
I 2024.10.15 05:05:26.519017 3704	[Sigma] [tact] [:0]: Adding server node 21. Server 'blzddist1-a.akamaihd.net' | Address '114.10.52.170'
I 2024.10.15 05:05:26.658855 3705	[Sigma] [tact] [:0]: Retiring server node 10. Server 'level3.ssl.blizzard.com' | Address '114.10.2.8'
I 2024.10.15 05:05:26.658867 3705	[Sigma] [tact] [:0]: Retiring server node 11. Server 'level3.ssl.blizzard.com' | Address '114.10.2.42'
I 2024.10.15 05:05:26.658872 3705	[Sigma] [tact] [:0]: Adding server node 22. Server 'level3.ssl.blizzard.com' | Address '103.10.67.72'
I 2024.10.15 05:05:26.658877 3705	[Sigma] [tact] [:0]: Adding server node 23. Server 'level3.ssl.blizzard.com' | Address '103.10.67.74'
I 2024.10.15 05:05:26.659189 3705	[Sigma] [tact] [:0]: DNS resolution completed in 251ms.

With this much lags when opening inventory, the game still unplayable for me, sadly.

2

I have same problem with ROG ALLY

3

I have same issue after 2.02c patch.

4

same here the game is unplayable. i just purchased a service for gold 50 duriel summons then i missed the drops from 15 summons bc i had 2k latecny. and these developers we paid millions can’t even do anything about it

5

Same here. Usually it happens the first time:

  • when i leave town and ride my horse through a pack of mobs (the first time i go from non-combat to combat)
  • the first time i open my inventory
  • …lots of “first time after login” events like that

It feels like the developers are trying to dynamically load combat libraries as you enter combat the first time. The problem with that is that if there’s any lag as a result, you die, because the server thinks the mobs are free and clear to attack you and the client is still loading up the combat stuff it needs. By the time the client catches up, you’re dead. This makes Helltides more of a waste of time than they need to be, and Hardcore unplayable - if the first time you enter combat, you die, there’s no point.

If I’m right about this hypothesis, I’d prefer to load combat libraries when i log in, not when I first need them (as I’m entering combat the first time.)

EDIT: The lag → death effect is most noticeable when leaving a city by horse and entering the wilderness. What gets loaded and when, when you enter hostile territory and get near mobs?

6

Figured it out. Moved my installation to my C drive, where the OS is, instead of my D drive, where i store data. Gameplay improved immediately, logging in is no problem, and there’s no lag when i exit cities. Definitely recommend trying to move your install to where your OS is - it was a literal game changer.

7

map dont want to open inventory dont want to load blacksmith dont want to open got no lag have to click multiple times have to got to stash so blacksmith can op same with the pit. Open invenentory its just blank