Blizzard just banned time with my wife

My wife and I got Diablo 4 to have some fun playing games while she is out of the country until she returns home. Would normally have been Wotlk Classic but we both quit that game cause it’s so full of bots/hackers and the economy is so messed up why try?
Anyway we are both grouped and just finished a world boss on WT3 when I get DCed and see that my account is closed. E-mail comes in shortly after saying it was closed for exploiting/hacking/cheating. Neither my wife or I have ever done anything like or broken any terms of service. Her account is fine and still playable but 90% of our playtime is grouped together working on levels and getting to WT4. Neither of us has 70+ chars, neither of us has more than 5mil gold, neither of us has lots of super rare high end gear, neither of us has done more than a handful of nightmare dungeons. So what exactly am I accused of exploiting?
We get a few hours a night to enjoy a game, a movie or whatever else we decide online until she returns home and had really been enjoying Diablo 4 despite all the hate the game gets.

Thank you for ruining that Blizzard.

21 Likes

Are you mining any crypto on your computer in any capacity?

1 Like

if you’re going to cheat at least own up to it

11 Likes

I hear the Blacksmith is when you click on him! :stuck_out_tongue:

3 Likes

Here comes all the purposefully ignorant people to claim you’re a cheater.

Even though there was literally a wave of bans the other day lifted for false positives and people were given apologies. :smiley:

23 Likes

And yet, this clearly wasn’t rescinded…if it’s real.

Honestly, consider that Blizzard just did you a huge favor. Now find a good game to play with your wife.

26 Likes

Yeah, it took the others a day or so to get unbanned. :thinking: What’s your point?

Are you expecting innocent people to get immediately unbanned? This is Activision “coming soon™” Blizzard, we’re talking about. Everything takes forever. Sometimes never even coming unless you pester tf out of them.

Bans are usually done in waves/groups after they run a particular detection criteria. It could be using a game exploit (there have been several but they take intentional steps to do and can’t be stumbled on), using third party software such as overlays that tie into real game data, macros that automate skill rotations, Autohotkey, etc.

Blizzard does not give out the details of what was detected so that bot and cheat makers don’t know what/how something was found. It is frustrating for players though when they really don’t know what caused it.

From a player point of view all you can do is appeal. There would have been a link in your email that you got. If the D4 appeal path does not let you put in a ticket, please use the D3 path instead and note in your ticket that it is for D4, but that the ticket path is broken.

If it is a false positive, they usually figure that out within a day or 3 and unban those impacted in a group along with an apology email.

13 Likes

Heartbreaking story.

1 Like

I mean is it ignorant to say someone is a cheater when they got banned for cheating?

Or

is it ignorant to assume someone banned for cheating, THAT YOU DON"T EVEN KNOW, is innocent?

Don’t know why people insist on posting these threads? No one here can help you, keep appealing it if you did nothing wrong. Opinions on here mean nothing.

3 Likes

It’s usually the posts with the incredible amount of impertinent detail and a sob story about how the lives of the poster and everyone they know is ruined that are the guilty. Particularly since this one was apparently not caught up in the group of people falsely banned which all happened in a very short time and were all resolved relatively quickly.

7 Likes

You wouldn’t be surprised to know that it’s not just here that moronic threads show up.
I’m on a BMW forum, and the number of people that have an accident, and then ask others to guesstimate if the insurance company withh scrap or repair it, is utterly amazing.
Even better is when they have like ONE photo, of the undamaged side, from the rear, from a super low angle… Basically a non relevant photo.
Even have a few people wanting to fix flooded cars which have already been scrapped by a company… jimmy who doesn’t even wrench on cars thinks he’s going to fix it up in a couple days, when the professionals have already determined it’s a lost cause even if they had all the factory tools and new wiring.

4 Likes

Dude, perfectly said and I 100% agree. The “story” is just too perfect to be true lol

3 Likes

This reinforces why the forums are not the place to debate account actions. NOBODY here has any data about the account, what was detected, or what the person was actually doing. Only Blizzard has that and they are not talking.

Passing judgement on people without data is kind of pointless. Unless they tell you exactly what they did, you really don’t know.

I find it better to stay neutral, provide the info on what Blizzard considers to be cheating/exploiting so they can think about what might have caused it, and provide the appeal info. It is something that only Blizzard and the OP can sort out. Not us folks here in the peanut gallery :slight_smile:

10 Likes

Wow, thanks teacher for the life lesson. I feel enlightened.

2 Likes

the only recent exploit was season/non season exploit.

MissCheetah is super important.

A bunch of false bans are going out of late.

It’s a shame it’s effects are far reaching.

I’m becoming more disappointed in this company.

I understand updates to detection software is necessary but it shouldn’t be sweeping up people unnecessarily without a thorough check by a human.

4 Likes

Seems like people are getting banned for non-related things inadvertenly running in the background (e.g. crypto mining) and/or disconnecting a lot (due to the duping exploits), and/or accidentally trading someone an item and getting gold (which is tainted/duped, but they had no way of knowing that).