Behelits missing when claiming Beserk items

I am having an issue on PS5. I collected 70 behelits and spent 50 on the foretold eclipse headstone in the Beseek package. Then it errored out took my behelits and yet did not give me the reward. Yet my behelits are now 20 so it took the payment. There is no headstone in my character and it still says I can claim the item but I dont have the behelits as it took mine. I am spending time trying to farn these. If this is the way the game is going to play then I will not be returning if these issues keep persisting. I already dont like the way this season is playing as I am having all kinds of issues and keep rubber banding around the map hitting invisible walls.
Please help