Anyone else get code 52 perma ban for no reason

My dad told me he had joined a random group of people doing a helltide, I was away, he says they were just going around killing stuff like usual getting cinders so he has no idea why this happened

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The same thing happened to my dog. For the past three days, we have been drinking and wondering why.

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your dad uses a VPN for work ?.
he did play the game with the VPN enabled ?.
blizzard can ban when your users seems “shared” with others.
try to ask him.

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He doesn’t use a vpn

ok guy, i know is not normal but i immediately report the problem to a consumer association. Some association works free of charge for this things. try to search one in your country.

In my country if you get a ban the company is forced to give you the evidence of the infraction within 60 working days. without response all transaction beetween you and the company is refunded immediately and the company has to deal with the judge

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There are a few others who have posted about account penalties on Tech Support with error 52 (account banned). Below is what I posted for them.


Error code 52 is an account Suspension or Ban. You should have gotten an email sent to the email address on your Battlenet account that tells you the category of infraction and the means to appeal. That appeal is only done via ticket. Ticket times are around a few days right now.

A quick reminder of the sorts of things Blizzard will penalize an account for is below. That includes account sharing/pilots, automation of any gameplay including rotations, selling gold/items/carries, any outside software that is not approved by Blizzard, etc.

License Limitations. Blizzard may suspend or revoke your license to use the Platform, or parts, components and/or single features thereof, if you violate, or assist others in violating, the license limitations set forth below. You agree that you will not, in whole or in part or under any circumstances, do the following:

  1. Derivative Works: Copy or reproduce (except as provided in Section 1.B.), translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based on or related to the Platform.
  2. Cheating: Create, use, offer, promote, advertise, make available and/or distribute the following or assist therein:
  • cheats; i.e. methods not expressly authorized by Blizzard (whether accomplished using hardware, software, a combination thereof, or otherwise), influencing and/or facilitating gameplay, including exploits of any in-game bugs, and thereby granting you and/or any other user an advantage over other players not using such methods;
  • bots; i.e. any code and/or software, not expressly authorized by Blizzard, that allows the automated control of a Game, or any other feature of the Platform, e.g. the automated control of a character in a Game;
  • hacks; i.e. accessing or modifying the software of the Platform in any manner not expressly authorized by Blizzard; and/or
  • any code and/or software, not expressly authorized by Blizzard, that can be used in connection with the Platform and/or any component or feature thereof which changes and/or facilitates the gameplay or other functionality;
  1. Prohibited Commercial Uses: Exploit, in its entirety or individual components, the Platform for any purpose not expressly authorized by Blizzard, including, without limitation (i) playing the Game(s) at commercial establishments (subject to Section 1.B.v.3.); (ii) gathering in-game currency, items, or resources for sale outside of the Platform or the Game(s); (iii) performing in-game services including, without limitation, account boosting or power-leveling, in exchange for payment; (iv) communicating or facilitating (by text, live audio communications, or otherwise) any commercial advertisement, solicitation or offer through or within the Platform; or (v) organizing, promoting, facilitating, or participating in any event involving wagering on the outcome, or any other aspect of, Blizzard’s Games, whether or not such conduct constitutes gambling under the laws of any applicable jurisdiction, without authorization.

Any software that provides functionality to the game that is not intended is considered “cheating” and not allowed. I don’t work there so can’t see anything about the OP’s account, but wanted to clarify that for you. Hacks are not the only thing Blizzard does not allow.

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Doesn’t the email say why?

Pretty sure they tell you why you get banned.

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Yes, the email should give the category of the account action. It won’t say “we caught you using bot program X at Y time in Z area” but it will at least give the third party software category.

Also, OP, only the person who is registered on the account can put in the ticket. So while you may mean well, be sure it is his account doing any correspondence.

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Any email that has keywords related to sanctions or banishments get automatically put in the spam mail for me, even from recognizable gaming companies, so I would check your spam mail OP

Yes we put the ticket in on his account, my dad lives near me so I come over to help when I can - the category seems to be “cheating, botting, and exploiting game mechanics”

I almost asked why, then got smacked with the phishing email reminder. It is super common for people to get emails threatening to close an account if a person does not do X. Usually click a link, prove identity, etc.

There was another odd thread this week on the forums where someone claimed their gf’s account was closed based on an email. Then turns out if she used a different computer, she could log in just fine to her account. Strongly suggested malware/virus scans and updating passwords from a clean PC. Also changing the email on the Bnet account to one only used for Bnet.

Ah ok. Keep in mind that anything that automates the game in any way, or touches the game in any way, is not allowed. That includes macro software like Autohotkey, keyboards/mice to automate skill rotations, overlays that tie into game memory and show real time locations/data that the game does not provide on its own, etc. Multiboxing while allowed technically, also has restrictions such that you can’t use software or hardware to assist or streamline it. It has to be totally manual.

It does not have to be just a fully automated bot that lets you walk away. Lots of other stuff falls into that.

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Do you need any kind of medical help?

He should be able to post on the Technical Support forum, have you tried there?

I know that you are not a Blizzard employee/contractor but, as member of consumer rights association, the EULA/TOS of blizzard is too arbitrary in what they call “Cheating/exploiting”.

End user don’t have to “have” the knowledge of a software developer/engineer to play or evaluate a possible exploit in a game… the end user play the game that they have payed for, if the game have a problem the problem is not to be imputable to the end user.

I promise you that next week i put this things at the attention of our legal dept… it’s time to take serious actions about this things.

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My dad is 58 years old, retired truck driver; I had to teach him how to play the game and use his computer because he is not very knowledgeable about this kind of stuff- he couldn’t break tos if he tried too, and the people in his random party seemed to not be doing anything at the time either so here we are, totally lost about all of this and with an automated support system that doesn’t care about us - just wanted to let people know it’s happening.

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you bought access to the game, not the game itself. of course its debatable on how good this is, however, bans dont happen for no reason. maybe its a misunderstanding going on, he should def do a support ticket from his own account.

good luck on your crusade with your legal dept.

If they play ONLY the game and do not try to use other software with it, they won’t have any issues.

This is very very very simple. Buy a game. Turn on only the game. Play only the game. Do not use anything else with the game.

He will just have to continue the appeals. That is the only way to deal with this. False positives can happen, which is why they have the appeal process. I do wish him good luck. I really hope it was nothing and it gets overturned.

My concern is that he grabbed some sort of “helper” tool and used it in conjunction with the game. Like a map overlay that helps with Lilith altars or something. If it touches the real time functions of the game, that can be an issue.

I use a map web page on a separate monitor - something totally in my browser that does not touch my game. I have to look at that monitor separately, but I know that keeps me out of trouble.

It is not a Tech Support issue :slight_smile:
If they reply at all, they will say the exact same thing I did. Provide the appeal information and any info on the rules for folks to review.

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Plot twist: Dad has a secret hacker life his family doesn’t know about, and he’s made thousands of dollars selling gold.

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haha, lets stay on it. thatd be indeed a plot twist :smiley:

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He doesn’t know how to do anything like that I promise; he doesn’t remember how to set his talent tree half the time without asking me - thank you for the response though - glad to have something alive to talk to!