It’s not just the Shako, they are a lot of things that accumulate day after day, and if you also add how they have “solved” this situation, it’s the worst thing they could have done for the game.
About Shako in particular, he can’t set a challenge, and be every day preaching a fair and healthy game, and when he has the opportunity to demonstrate it, just look the other way saying “we’ll see next time”
This response would be unacceptable in any other type of industry, in addition to showing complete disinterest in their customers.