About the PC Bug Report category

Find an in-game bug on PC? Help us squash it by reporting it here!

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  • Why should people use this category? What is it for?

  • How exactly is this different than the other categories we already have?

  • What should topics in this category generally contain?

  • Do we need this category? Can we merge with another category, or subcategory?

8 Likes

Where can I find information to collect Data and send CrashDump info for debugging team?

3 Likes

When attempting to start game, keep receiving Error Code 300008. This came after I was booted while attempting to join a game with a friend, who was also booted.

4 Likes

I am unable to finalize a character and in general 99% of the time cant click things with my mouse. It highlights the icon i am clicking with white as if it recognizes i have chosen the icon, but it doesnt input it so I’ve been unable to play the game all day. I can move my mouse cursor and my mouse works perfectly fine on anything else.

2 Likes

Hello, I have received error code 315306 for the past 12 hours. I have refunded my purchase and re purchased to no avail. Someone please tell me why I have given Blizz $150 in December and can’t play this game while someone who buys a chicken sandwich today is happily killing at this very moment. Thank you.

3 Likes

The game was running fine until I got to Cabin, then I was disconnected. This is the secon d time. The first time the game disconnected and quit out entirely. This time it sent me back to the character login screen, but everytime I click “Start Game” it says "There was an error. (Code 316719).

3 Likes

Every time that I attempt to log in, it seems like everything is working until it gets to the menu and then totally crashes and bring this code up to report to blizzard FCD5BD4D-D6BC-4749-B6D0-13AB348A63E8. Is there any fix to this?

3 Likes

When entering the church at Nevesk, there is a graphical bug where two lanterns are swinging on the same post and going crazy trying to occupy the same space.

2 Likes

I died on my hardcore veteran character during the ’ Tchort Herald of Lilith’ boss due to loosing the ability to use my Q Key and my 1,2,3 keys after entering her 2nd phase. Could only click with my mouse. Not very happy. Please fix this. :frowning:

1 Like

I can not load into the game. I open the game, click my character, hit continue and then it goes to load into the game. From there it just sits on the black load screen with the bottom right icon constantly spinning. I have yet to load into a game,

2 Likes

THANKYOU for all the amazing work to you phenonminal people in the DiabloIV Support/Debug teams, the stability over the Beta Event has progressed immeasurably.

I have another bug to report: During the world Boss fight at 2am Sunday Western Australian Time. My party (who connects in USA) and I lost voice communications.

I also lost connectivity to the /Local chat group throughout the event and afterwards in general game - The Chat Box cited the following Error Code…

“Not in a valid Game Channel. (Code 10001)”

1 Like

I can’t login in the game. It shows the message: "Your request has timed out. Please try again. (Code 30008).

So… what, I can’t play what I paid for?

4 Likes

I get the error where it keeps saying “Failed to log in” or something along those lines.I’ve been trying to connect for over 12 hours like not even kidding.Is there anyway to fix this or no.

(It always happens while saying “Connecting to Diablo 4 Services”)

1 Like

The codes are different numbers at each crash, but yes, I get to the character creation screen and it flashes and crashes, with the error report. I have tried uninstalling, repairing d4 and even uninstalling battlenet. I still can’t get in, have you managed to get in yet?

1 Like

My game crashes to desktop and I get error code 2BBA1677-7DB0-4B30-A7E3-C22583F338C7

when opening the game it crashes and a fenris error window opens up saying, “The application encountered an unexpected error”. ReportID 5F71D1D0-8581-420E-AA12-C20897552B49

2 Likes

Got an error code AD51F04B-E825-4A6F-91DF-C2B067D79375 while running from starter town. Gonna just start adding to this post for every code i get
EBC2EF75-43FC-448C-A1F5-5002E6FFCB0D
2B17B276-4FBA-4A6B-9930-B860C6B2AAFF: cutscene crash
ED447FA1-1B52-45D9-BBB3-C1870F92BE3C: random crash in town
A80EF3F6-48FD-49A3-B8DF-B7F22A1887BB: random crash right outside town
903E3C55-F1BE-454F-8810-FADDF6F27313: Going into a Dungeon
A8D34CFE-1786-4141-9AAE-72B14CA8ADC0:Going into a Dungeon
E5A0C781-2596-4BE8-AA51-903763CDEC40
5E45AA81-97A2-49FC-A8D1-C65C051D281B
B116560C-1086-41BD-B75D-B9FBE2DBD067

3 Likes

Hi,
The issue I am experiencing is my controller Razer Wolverine V2 is not working with Diablo IV while I am using Windows 11 ( it is working with other games ).
Here is the exact windows version - Windows 11 Home edition version 22H2, OS Build XXXXXX1413 and there aren’t any recommended updates at the moment.
Just to note that I also contacted razer regarding this and they said to contact you.

The same Controller is working with Diablo IV on a different device with windows 10.

The exact issue is that when I click a button on the controller the UI in-game changes and it shows, for example, click " b " to do something, but doesn’t matter what I press nothing works.

Blade Flurry affect that increases damage by % and turns the abilty into a 360 circle of daggers doesn’t work. While the animation does change. It still only hits enemies at the front of your character. As it would at default.

Hello, seems since the area/instance channel wich we cannt choose like in lost ark the channel number and it autmaticaly gets choosen, i leave area zone and reenter and im in diferent random one where boss might still bealive if people kill it slower, therefore i get to kill and loot again more than once.