Honestly they have little to nothing to say about it. I looked.
I will have to say, that can vary depending on the device and battery usage.
Personally I recommend never charging your device above 80% and not discharging it below 20% (at the extreme). I typically aim for 33%/66% myself with most of my lithium powered portable devices, with the exception of laptops as they are harder to maintain that mindset.
That said.
Dumb chargers vs smart chargers.
Most modern devices want to be charged intelligently, to prevent overcharging etc. Not to mention those same modern devices have features built in to prevent damage as well. Such as not allowing a device to fully charge. Take my laptop for example. If it reaches a full charge, and I continue to leave it plug it while using it or not using it, it will actually start to drop down over time. Often reaching about 90%. In order to get it to fully charge again, I actually have to run on the battery for a bit first, then charge it back up.
In this case, the headphones may be slowing down their charging or stopping the charge due to not liking the power from the PC USB port. There are way too many inconsistencies with charging devices from PCs that I just don’t recommend it as a whole. Even if they support it. Even if they claim otherwise. Been down and all over those roads. A smart power charger however can provide good steady power and be compatible with more devices than a typical PC USB port.
Phones and tablets are the ones most affected by being fully charged and fully drained. Those extremes are hard on the battery chemistry, which is why I usually recommend to try not to charge past 80% or drain it past 20% (or better if you can). My main cell has a 5000mah battery, and when new it could power the phone with normal use for 3-5 days. If I only used it for phone calls and texting, as much as a week easy. So it was relatively easy to keep it from being overcharged or drained. But now, 5 years later, its gotten weaker. I use that device a LOT.
Anyway.
Point is, they have already tried replacing the headset and were still having issues, which is why I made the suggestions I did.
Don’t use a PC to charge it. And invest in a smart charger, preferably one with Qualcomm charging support as well. Having a versatile smart charger with decent output capability helps a ton.
Game on.