I’m having the same issue. I’ve completed my challenge rift but can’t collect my cache. Any suggestions?
Same here I even teleported to each act to see if I could retrieve it there and still no luck. It shows that the reward is there to collect but won’t open.
Ok. I exited the game I was trying to retrieve the reward from. Started again in Adventure mode, hard difficulty, in Act 2 and I was finally able to retrieve the reward. No idea why it worked this time. I hope this helps you out. 
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Unfortunately it did not. I did CR 159 today and it still won’t let me collect which means I’ve missed out on two CR caches back to back
I had the same problem on my ps4 but I just went in and out changing differculty up and down and changing where I went in on adventure mode and it worked it gave me the cache for completing the challenge rift honestly it just means playing about abit and it will wotk.
This actually worked for me. I hard closed the software and rejoin the game in adventure mode on Act 2 in hard mode and was able to pick it up.
1.8k views, six months, and zero resolution. Exact same problem on Xbox. This sucks.
Also having a similar issue; did the CR within the time with a seasonal hero but can’t find the price anywhere.
Am I correct that it is supposed to be in your inventory after collecting it from the small altar next to the rift obelisk?
- Switch digital edition
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Same here, started s23 on xbox and did the challenge rift and nothing. No cache. Frigging bs. Guess I’ll try next week and if that bugs out then s23 is a no go for me.
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I’ve had this bug for 4 weeks worth of challenge rifts. Tried everything including reinstalling from nintendo eshop. Nothing fixes it. Life is meaningless…
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Haven’t been able to claim the challenge reward cache for multiple weeks on switch. Not sure what it is but it sucks not being able to use it for the new season character.
Same here… a friend can claim it, I can’t. Both on Switch.
I tried everything. Even after I installed it again. Tried diffrent acts, difficultys etc etc.
Two weeks of rewards couldn’t be collected. I’m so mad right now…
Still no bug fix. I’ve played 2 challenge rifts already and still could not get reward. Any help is greatly appreciated.
Hey there, did anyone have any luck with this? Still unable to claim rewards. I’ve tried everything.
I have the same issue. All non season characters got rewards but not seasonal. Any help?
I tried reinstalling the game. No luck, still unable to claim the rewards. Is there a chance we can at least get a blue post here before next season starts?
Same issue on Switch this week. Unable to claim reward on any character in any act on any difficulty.
Also not able to retrieve challenge rift rewards on seasonal character.
Blizzard are you monitoring this thread? Cannot claim challenge rift reward this evening on Nintendo switch. What do we got to do to fix this?
S25, first challenge rift of the season, cant get the reward on the switch. Over a year in this thread, no responses, no fixes. This company is awful.