Try for free - purchased Battlechest but reapers of souls doesn't work

I tried Free Play for Diablo3 for 30 minutes. I then bought Battlechest. I still see upgrade on the character menu. When I click upgrade, I get an error 300016. Other options elsewhere tell me it needs Reaper of Souls. Didn’t I buy Reaper of Souls when i bought the Battlechest?

When and how you paid?
If by credit card, it may take a few days for the payment to reach Blizzard.

Did your purchase go through, LazyTitan? I’m also interested in getting the Battle Chest but all these errors are stressing me out :frowning:

Hey, LazyTitan! This is currently a known issue and we’re tracking reports on this thread.

One workaround that another player mentioned is to try 32-bit mode:

  1. On the Blizzard Application, go to Diablo III.
  2. Click on Option :gear:, then go to Game Settings .
  3. Scroll down to Diablo III and check “Launch 32-bit client”
  4. Retest Diablo III.

This is not a permanent solution, but a possible workaround to the issue. We are still continuing to investigate the issue. As we have a main thread on the issue, this thread has been closed. To continue the discussion, please refer to the main thread! Thanks for your report :slight_smile: