The game connection has been lost

Technical Support
1

I got the message below in the game several times.
The game connection has been lost : your client has been disconnected from the server
It happens randomly.

When your character teleports to a place, you will see a screen with five red diamonds (they look just like a loading bar). And then it happens!

2

Hey there!

Lets go ahead and grab a winMTR so we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and play the affected game for at least 15 minutes. Ensure the problem happens while the winMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

3

please fix all the disconnects and login issues

1 Like
4

I got the same problem twice today (or yesterday).

My game server region is America.
There are two IP addresses about America on the winMTR instructions page.
I don’t know which is correct: ‘North America’ or ‘Brazil (Americas).’
So I executed winMTR twice at the same time (two winMTR windows)
and entered the different IP into each “host” field.
And then I played Diablo 3 for a whole day.

Date and winMTR data (Pastebin link below):
North America:
[March/20/2020] pastebin. com/Vsp5K4Md
[March/21/2020] pastebin. com/d5Tdb8r2
[March/22/2020] pastebin. com/hRwfAqnT

Brazil (Americas)
[March/20/2020] pastebin. com/bUx3rshK
[March/21/2020] pastebin. com/EaRhCTvR
[March/22/2020] pastebin. com/PJmAdyjZ

I don’t know what happened.
There is a situation called “No response from host.”