Stuck on playing D3

[Banker-1517]

I hit play, changes to playing and then just sits there. Game screen never appears. Just shows Playing now but nothing happens.

[Boubou-1741]

Hi:

@Banker-1517

I hit play, changes to playing and then just sits there.

Are you using a Razer (Synapse) mouse and/or keyboard ?

If so, see the workarounds described here:

Known Technical Support Issues - [Updated June 21, 2020!]

Gray or white flash before Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with past builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Diablo III Workaround Go to the Documents folder. Select the Diablo III folder. Open the D3prefs.txt file using Notepad. Add or Edit the following line. The value should be 1, like so: DisableCh…

[Banker-1517]

Logitech G604 Mouse and Redragon Keyboard. I have never had an issue playing D3 with this setup till today.

[Boubou-1741]

Hi again:

At this point, I would suggest that you contact Blizzard Support with a ticket. You may use this link to start the process: https://us.battle.net/support/en/help/contact/279/ticket

[Banker-1517]

have to play in windowed full screen. Seems I can’t use full screen for some reason but at least AIA can play again.

resolved

[DTMAce-1687]

Interesting.

I never use the full screen exclusive anymore, so now I have something to test for. All of my main Blizzard games I play I run in Windowed Full Screen these days anyway and D4 for example will only allow windowed modes, no longer has an exclusive mode option, since its DX12 based.