I’m playing a Wizard, Season, Hardcore, Solo, Torment 1. I have all the other keys from the Keywardens. I have been trying to get Sokahr. 7 times in a row and he will not pop a key.
It’s not a bug, just good luck on other acts, and bad luck on this one.
On Torment 1, you have a 50% chance to drop a key. If you want to have a 100% chance to drop the key, play on Torment 4.
More infos here: Diablo 3 Difficulty Overview
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Thank you for the clarification.
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