So have the dev's or blizz team done anything yet?

another rip thanks to the game crashing at random times,
running ryzen 3900x, 2080 super, 64GB ram, blah blah my pc is over performance req.
latest drivers, sound bug fix, updates, tech sup and all.
still randomly at any point my game will either CTD, freeze and not respond or just disconnect when my net in stable and even have a UPS on the modem.
ran cmd prompts to check my internet to log any ping fails or disconnects.
my question is more related to either the devs or blizz team,
will you be rerolling characters or anything in hardcore with your lack of care to players? would be nice to see some effort made since PTR showed how heavy the strain was for the clones and still they continued forward causing what players are left to keep having issues with the game