I’ve had the account for well over 10 years, now it doesn’t exist.
Is there any way I can get this looked at or am I just screwed?
D2 accounts are deleted after 90 days of inactivity I believe. So if you had the accounts going for years but let them expire, they are gone.
I recently started playing again after about 12 years off and all of my accounts were gone, so I feel your pain.
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You misunderstand, I have over a decade worth of stuff because I’ve been playing. My account now doesn’t exist.
I think insidious does understand.
If you don’t keep logging in every 90 days the Diablo 2 account is purged from the servers - not just the characters. I lost everything too.
Here is the Char FAQ that covers char expiration rules.
http://classic.battle.net/diablo2exp/faq/realms.shtml
If that is the case, there is nothing that can be done.
If you were active and logging in, then be sure you remember the account name correctly and are typing it right.
Good luck! 
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