Rift Guardian causes the game to freeze

Technical Support
1

So, I started playing Season 22 right after it became available, I had no issues, solid 60 FPS, completed 2 maps (Objectives for 2 maps) in Adventure Mode including Azmodan and Butcher boss fights. I felt comfortable to do a Rift, everything went smoothly up until the Rift Guardian spawned which resulted in a freeze after a few seconds into the fight, the freeze passes when my character dies. But when I res the same thing happens.

The following is a video of the issue: Diablo III - Game becomes unplayable when Rift Guardian spawns (2020 11 20 21 43 28) - YouTube

2

On your video, the GPU temperature toggled between 50° and 500° when it freezed.
Would it be the problem?

3

I think it’s safe to assume that is just a reading error on NZXT’s part 570 degrees means the GPU has already melted.

4

To avoid melting the circuit may halt for cooling down, don’t you think?

5

Why would that happen only at the Rift guardian while I’m alive then?

6

No idea. Just curious about the high temperature. May be it is a clue. May be not.

7

But, I play far more demanding games, never happens in those. Also, I’m not trying to be dismissive I’m just trying to figure out how to pin-point the route cause. I haven’t played D3 in over a year (I think) but last time I played it was the same machine and config with the highest in-game settings.

8

There are many possible causes. Without any information, I could only refer you to this general troubleshooting support article:

Mind also that many players have regular frozen. Seems all on Win10 build 2004. If you are on the same OS build, you may want to follow the main thread:

9

Good point.
Hmm, there seems to be a lot of sound-related errors in my d3debug.txt as well, I’m on an AMD RX 480 and my windows build is 20H2 (1942.630).