Reaper of souls expansion gone from my account

After taking a 1 year break i decided to play D3 again but then i cant choose the crusader class cause it tells me that i only got the starter edition which is not true
i tried putting my ros cd key but its told me that its already been used? O_O wth

Hi :

The usual cause for this is that you are using the wrong e-mail to log into BattleNet.
If you do not remember your e-mail, or can’t figure out why it is not working, you will need to contact Blizzard Support – that type of issue cannot be resolved on the forum. You can contact Blizzard Support here:
Blizzard Support - Contact Support

Click the Contact Us button at the bottom of the form.

Yes, that is normal… you can only use your CD key once… afterwards, you need to use the e-mail that CD key was registered to.

For your privacy and online safety we cannot discuss account recoveries over the forums. Boubou has the correct solution here. Our support team can help ya find the original account <3

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