Razer Nari Essential sound problem on Win 11

Technical Support
12

My issue has finally been resolved with the help of Razer support. I will link the steps given to me here so maybe it will help someone else. To note, however, when I did my final reinstall I did NOT reinstall THX Spatial Audio as I do not use it. If the issue comes from this and you utilize the THX audio, you may want to contact Razer as well.

Resolution steps below:

  • Run DISM and SFC
  1. Open Command Prompt
  2. Type: DISM.exe /Online /Cleanup-image /Restorehealth
  3. Wait for it to finish
  4. Type: sfc /scannow
  5. Wait for it to finish
  • Run CHKDSK
  1. Open Command Prompt
  2. Type: chkdsk /f /r
  • Delete TEMP folders
  1. Open Run by right-clicking Start and choosing it from the menu.
  2. Type %temp% in the Run window and click OK.
  3. When in File Explorer in the TEMP folder, select all files by pressing Ctrl + A keys.
  4. Click Delete.
  • Razer Driver Cleanup Tool
  1. Uninstall Synapse 3
  2. If possible, unplug all Razer devices
  3. Reboot the system
  4. Download the Razer Driver Clean Up Tool: (https://rzr.to/Tf53xj)
  5. Unzip and run the CleanupRazerDrivers.exe as Administrator
  6. The window will close on its own. When it does, reboot the system again
  7. Install Synapse 3
  8. Plug in Razer devices
  9. Update Synapse 3 as needed and reboot system as update requirement

After doing ALL of the steps, my issue is resolved.

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