Since this morning after PTR update is impossible to play… having insane latency 4000ms +.
Did a scan + repair then log in, no latency but nothing happend in game char dont move even toke long long to log out. Now everytime that i try to log in shows an error “…error 395002” scanned and repaired more 2 times nothing changes. any help??? ty ty
same having scaned etc still cant play been hours now
Same here…Bnet update screwed it up… nothing new… bliz team getting sorry as h…e…ll these days!!!
Having same issues,.
deleted bnet folder reinstalled all again and still not working. made this following the steps on how to fix this error. im already lost.
Same error here adding Winmtr Log
~|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 192.168.1.1 - 0 | 224 | 224 | 0 | 3 | 168 | 1 |
| 10.134.36.1 - 0 | 224 | 224 | 7 | 12 | 174 | 8 |
| 100.120.108.44 - 1 | 220 | 219 | 7 | 12 | 50 | 8 |
| 100.120.108.26 - 0 | 224 | 224 | 7 | 15 | 177 | 11 |
| langbprj01-ae1.rd.la.cox.net - 0 | 224 | 224 | 9 | 17 | 184 | 13 |
| 68.105.30.130 - 0 | 224 | 224 | 11 | 19 | 191 | 24 |
| ae1-br01-eqla1.as57976.net - 0 | 222 | 222 | 22 | 170 | 2133 | 261 |
| No response from host - 100 | 44 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe04-swlv10.as57976.net - 0 | 224 | 224 | 16 | 24 | 182 | 21 |
| las-swlv10-ia-bons-04.as57976.net - 0 | 224 | 224 | 16 | 22 | 176 | 23 |
| 137.221.105.17 - 0 | 224 | 224 | 16 | 23 | 178 | 19 |
| 137.221.106.17 - 1 | 220 | 219 | 16 | 19 | 76 | 19 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~
When trying to retrieve the hero list the error is generated code 395002 I suspect thats when the 100% packet loss and no response from host. There is one for each attempt to log in.
what upsets me the most and even makes me lose mood to play is the lack of response or communication from Blizzard towards the players. since yesterday after update that theres a problem …so during all these hours the lack of concern is demotivating
Played once after bnet update! Got disconnected and now get error (code 395002) error loading the hero.
Waited about 10 mins and got in. No clue what changed!
Could just be server troubles.
Still having same issues…
Same issue here… hope they fix this soon
Same here, try from Denmark.
Have been for hours now, and tryed to reinstall the game, nothing helps.
Pls fix soon 
Working now, perfect latency also, thank you
Yes, it works for me too, ty
This is still an issue. I don’t suppose the servers have a way of purging borked hero files and starting over?