Problem retrieving shop menu Code 396010

[Boubou-1741]

There’s a similar post in Technical Support… have you tried the steps suggested by Blizzard or @PMG.

Can't access wardrobe

Hello BeefySensei I have seen that error code before, but very rarely… we haven’t compiled any extensive information about it yet, so let’s try some general things first and then gather further details if issues persist. First, we’ll want to check the cached Battle.net data and game file integrity in case it’s due to file damage. Deleting Battle.net Files Repairing Blizzard Games Let’s also review connection troubleshooting in case it’s failing to retrieve information from the game s…

Can't access wardrobe

FYI had this same exact problem and error message this evening after earning the Legionnaire Achievement after purchase of the legion DD item pack…the helm transmog also did not appear in mystic I logged completely out of D3 and the launcher, relaunched and logged back in and problem was gone.