Problem retrieving shop menu Code 396010

Bug Report
1

It always happens when trying to change the rift difficulty as well.

This has happened multiple times leaving the CR and clicking on Adventure Mode.

You just close it but it does show a bug with this patch.

~https://i.imgur.com/UMeMxZ1.jpg~

3 Likes
Error Code 396010
2

Uninstalled Diablo3 after two crashes today. Rarely crashed before 2.66 update. Had “shop menu error 396010” several times with 2.66 . No errors for a day or two. Observed 396010 again after uninstalling, then reinstalling D3. Was clicking stash.

Advice from Metalagon

  • uninstalled D3, then Blizzard app, rebooted (Win10Pro 1903).
  • installed Blizzard app, then installed D3 (a second time), rebooted.
  • wait and see
  • launched Blizzard app then D3
  • switched characters to necro, changed from “public game” to “create game”, error 396010 popped up
1 Like
Can't access wardrobe
3

o wow i thought it was just me , i was playing the game and getting a error about shop alot but it’s good it’s not just me that is getting that

1 Like
4

Still getting this strange error.

2 Likes
5

I had same error, seemed to correct itself by exiting the game and then restarted it.
The error came up for me when entering game options and also accessing pets.
seems to be working fine for me again.

1 Like
6

I am having exact same issue.

7

Same here, but only when trying to look at my collections for my pet. :frowning:
It is so lonely with my gold grabber. haha

1 Like
8

same here… but others in party said they don’t have that issue…

9

I was in rift and just teleporting out. game crashed oddly and now this code msg pops up anytime i go to game settings.

wtf happened ._.

10

Same thing happening to me, cannot access my pet or other cosmetic items.

11

Same here can’t get to pets, portraits or any of cosmetics, what up Blizz?

12

Same error here. no cosmetics allowed.

13

Im getting the same error when I open Game Settings and Collection.

After clicking “OK” with the Collections menu, the menu doesn’t load; it just stays blank.

With the Game Settings menu, it appears to load properly but then I am unable to join any public games. The server searches for 30 sec and then creates a new game with only me in it. I wouldn’t consider this an issue, but it does this every time. I’m not sure if this is related to the same 396010 error/bug but I’ve never had this problem before this patch.

14

There’s a similar post in Technical Support… have you tried the steps suggested by Blizzard or @PMG.

15

Just to let you guys know it, in my case I just exited game and battle net app completely and restarted and it is OK ! I did not need to reboot PC. Hope this information helps anyone.

2 Likes
16

i have the same issue right after new patch … ITS REALLY ANNOYN!!!

1 Like
17

Wow, that actually worked for me too. I then ran into the same error code again after breakfast and restarting game + launcher worked again.

Thanks

18

I’m getting the same issue any time I access “game settings”.

19

I’ve been having all sort of troubles with the new patch and the new update from W10. Game with no sound, crashed mid game and now when I opened the game this morning, got this error code.

  • Already uninstalled game and Bnet launcher
  • As for the sound I tried the solutions here to no avail
  • I’ve tried the solutions in this thread to no avail
  • Updated GPU and sound drivers and briefly solved the issue but then happened again.

Here’s the pastebin(dot)com/XQT9z2hR

Any suggestions?

2 Likes
20

error 396010 resolution:
I changed my router to port forward all ports (DMZ) to my machine, this cleared the issue.
I suspect its just port 80 & 1119 on the TCP side, and 1119 & 6120 on UDP but I have not verified this.

1 Like