I’ve played the game off and on for a decade.
I’ve had this bug occur maybe a dozen times at most.
I’ve had this occur roughly once a year on average. Sometimes a couple of days apart, sometimes months apart, sometimes years apart. It’s not fixed quite simply because of how random it is means it’s really difficult to ascertain a root cause for them to bug fix and, let’s be honest, after a decade they’re just not going to put a lot (or any) effort into fixing something that occurs this infrequently to so few players.