Hello! I recently moved from PS4 to PS5 and transferred my save data and such over via Cloud Storage, and while all of my characters are there a lot of my cosmetic/account-tied items like previous seasonal pets and portraits are missing. I have checked on seasonal and non-seasonal characters to no avail. If it makes a difference, I played Diablo 3 PS4 via Disc, and PS5 digitally.
Restore your Licenses on your PS5, this may bring them back as we have to do that when we get a new PS4 and transfer saves.
Resetting licenses did not seem to have any effect, thank you though! Not sure if it’s relevant or not, but I seem to be missing rewards from Season 18 onward (not including this current season). No portrait frames or anything indicating I ever played.
I have the same bug. I’m missing all of my collected pets and seasonal rewards on ps5.
As are mine, except every cosmetic is now missing on both PS4 and PS5. I’ve been playing since its release on PS3 and had a ton of wings and pets. Very, very frustrating.