getting periodic crashes.
anyone have any idea why my D3Debug file would be FILLED with
I 04:07:06.677161 [BGS] |event=rich_presence_failure|key=id: 51862700, id: 173231161 program: 17459 region: 1|missing_presence_unique_id=0 (src\low\service\presence\rich_presence.cpp:156)
and variations of it!??!?
to me this looks like a red herring. Rich presence is probably related to your friend’s online status on battle.net
That being said, I have the issue that the game freezes after a while of playing and it started this season for me 
Tensar,
Looking at the crash logs that were sent to us I’m not seeing much jump out in the way of causes for the crash.
Cowleveler,
I’m afraid I do not see any crash reports on our end to check out.
That said, let’s reset the in-game settings, make sure your graphics card(s) are fully updated and any active overlays turned off.
To reset the settings:
Open the Blizzard Launcher
Click the Cog next to Play for D3
Select Game Settings
Click Reset In-game options
If that does not work, let’s grab a DxDiag.
To add it to your reply here:
Open the text file and copy all of the text.
Paste the text in your reply.
Highlight all of the text and click </> on the post editor.
Note: If your DxDiag does not fit in one message, you can break it up into two posts, or post it on Pastebin and provide the numbers/letters after the .com in your reply.
That’s alright Zayssie, I thank you for your time!
But I have found that completely disabling the sound engine in D3 as well as replacing the FMOD file with a player made replacement has solved all of my lag issues, crashing, and general hick-ups that this game still has.
Its unfortunate that I can not play with sound but it is a solution that works and allows me to play for more than several hours before massive lag, crashes or other weird happenings that have come up.
I was mid rift with several people and we all had massive lag and were dissconecting and crashing within seconds of each other and when we all turned our sound off via the in game menu, ALL of our issues stopped, and I mean right then and there without a relog or reinstall or anything.
It should be noted that with ALL of my problems now being gone, the issue is certainly within the sound engine of the game. And judging by the dates and timestamps of the posts for issues on the forum, this has been the origin of the issues plaguing people for the last year or more
Game crashed for me as well. Got this error message DAA2CA4E-7F7A-4684-B54C-EA842AB669A4. It happened during this season - playing a necro.
Tensar,
Thanks for following up about what seemed to help with the crashing. Disabling sound or reducing the sound channels to 16 does seem to help out with this. Your reply here suggests that the whole group can be affected by this but everyone disabling sound cna help. I’ve added that info to our internal report in hopes it helps.
Valerd,
I was going to move your post to a new thread, however after checking out the crash report, I believe this is related to sound also as the Fmodex64.dll is showing as one of the last things referenced before it crashed. Since it may affect the whole group, I suspect that’s why your necro was affected. Can you also try reducing the sound channels to 16 from the game menu > sound area or just turning off sound entirely to see if that helps?
Lol the game randomly crashes since the 2.6.10 patch, almost 6 months , i never had any crash with 2.6.9. Tons of topics have been created without any viable solution being given.
it is not a customer side problem, have tried everything
clean installation
all the latest versions of windows 1909 2004 and 20h2.
Except that the 20h2 version adds 10 sec freeze + crashes …
so try to solve this problem which lasts for too long.
Thank you
Same here. And honestly it bothers me a lot that when people post about it you are always greeted with the started answer of checking if it’s on your end and what not. I’ve lowered my sound channel to 16 so i can be near fb wizzards but even if i’m playing solo ill randomly get a massive lag spike that can last up to 30 seconds or it crashes me entirely and ill find a dead char.
Even if i wanted to play HC i wouldn’t even dare with this lag going on. I get that diablo 3 isn’t high on the priority anymore but this just feels really bad. Either provide good enough support or stop all support. This in between is just meh
Appreciate your quick response. I read earlier that by resetting the game options may resolve the issue. I did that and now everything seems to be working.
and he wont respond again, this post like the soundbug one should be moved to BUGs so the dev’s actually look at it. These blue posts are worthless and they never follow up with updates on the situation.
I replaced the FMOD DLL. To this point, I haven’t had a crash, with sound on. If it happens again though, I’ll try disabling sound for awhile.
If we follow the reasoning, it’s as if we bought a car and found that it was making noise while driving. The mechanic answers it’s okay I remove the wheels there is no more noise go ahead.
turn off the sound to be able to play without crashing it’s a joke!!!
There’s one way to make 'em sit up and take notice: BOYCOTT.
Stop playing the games. Do not purchase D4 or the D2 remaster.
Start on 4/20 
Pass the word around. If everybody gets onboard is the only way to make an impact.
I’ve been having these disconnect issues driving me mad. HAHAHAHAH…
What bothers me is that their reply to this is to turn your sound off. Really? Anyway, their suggestion did nothing for me. I still get the freezing and crashes. I hate to say it but this game is in the stage of its life that this is nothing going be really be fixed.
I am still getting the issue with sound disabled, so I reenabled it. At least the bug doesn’t make the game unplayable… yet. It does seem to have improved on it’s own somehow, I replaced the fmod DLL to a more current one, perhaps that fixed something, somehow. Y’all can give it a shot, but don’t expect a fix, Blizzard has known about this for years I believe. Not gonna happen before D4 comes out, so in other words, it isn’t ever going to happen.
EDIT: LITE UP 4/20 OMG!!! (I’m kidding, 420 is lame)
After days of dealing with freezing and crashing I tried turning my sound channel down, and my game crashed again. I’m at a loss. My husband and I are getting frustrated. Idk what else I could do to save my sanity with this game.
I am having same issues and crashes… game is garbage and not worth playing… fix your shi* blizzard
Unfortunately this game is one of the buggiest games i encountered in 2021. They are not able to fix the fmodx64.dll problem neither the random d3.exe crashes for several!! month now. This is so embarassing for a multi-billion dollar company. Really.
Those bugs happen randomly to ALL my friends/players i play with. And i play Diablo 3 A LOT! Opening Leaderboards->crash to Dersktop ->Looking at profiles -> crash to Desktop. Random crashes to desktop while in GRs/Rifts. Sometimes even the battlenet launcher doesn’t recognize that D3 crashed and you are unable to start D3 without rebooting your PC. What an annoying s***-…Not to mention the freezes because of the fmodx64.dll…
The developers should leave their lazy mode and finally FIX this!
Fun fact: Playing hardcore is nearly impossible with the actual state of the game. You can safely remove that Hardcore option from the game. It makes no sense to play Hardcore anymore.
yeah 6 months of crashes its amazing, maybe replace hardcore mode for crash mode, this will be more realistic…
There are constant crashes in this game 
The same thing is happening to me running with FB wizards, AOV Crusaders… Seems like this only started after the latest launcher release. I get desktop, error report, DxDiag has nothing to report. The sound is at 16 and tried to completely turn it off with no change… Maybe Blizz should get some of the WoW devs to look into it. the second string is not getting the job done… All day no crashes… friends join crashes all night long… yesterday the clan server went down during a rift… are they working with the card mfg’s to obsolete tech? Force upgrades? Seen it in the past and would not put it past Blizz… the last part is just a rant since i am frustrated with this crap… FiX IT ALREADY