Never been able to collect a Challenge Rift reward on Switch - Help plz!
I have a non-seasonal character, as well as a season 19 seasonal character that I’ve had for about 4 weeks. I’ve completed the last 3-4 challenge rifts, beating the time limit. Each time I leave the game and open up an existing character - can be seasonal or not seasonal. I’ve NEVER been able to collect the challenge rift reward.
I am playing on switch. My understanding is that the reward should be collected from the pedestal next to the rift obelisk. There is never anything there. There is no mail in the mailbox. My seasonal character cannot even open the mailbox, but I believe that is how it’s supposed to work. There are also no caches added to my inventory.